Michael Lean

Application Administrator at Ticketek

Greater Sydney Area

About

Application Administrator on Unix Solaris and Windows Environments National Systems Trainer for across Australia/NZ Event Manager for Major Venues (incl. SCG/SFS/Bris Ent Ctr) & Promoters in NSW & QLD. Systems Support and Information Management

Experience

  • Application Administrator at Ticketek
    Nov 2011 - Present · 14 yrs 8 mos

    Member of Systems Administration team working in AWS, Linux, Unix Solaris and Windows environments to support Websites, Network Access and Applications and API's. Troubleshooting System, Application and Customer issues including On-Call Support 24/7 on a rotating roster. Responsible for Managing, Deploying, Patching/Upgrading Applications, Websites and Infrastructure across various environments. Database Management, Support & Upgrading for MongoDB (Atlas), SQL Server including SSRS, Redshift, Redis, AWS RDS. AWS - Setup, Management and Support of the following... - Compute: EC2 - Storage: S3, Glacier - Networking: Some DNS, VPC, CloudFront, Route 53 - Management Tools: CloudWatch, AWS Auto Scaling, CloudFormation - Security: IAM Other Systems/Coding: - Active Directory - DNS - Basic Powershell - VBA - Basic UNIX/Linux Scripting: awk, sed, bash, python - Working with Docker and Ansible - Implement & Support Patron Access Control Technologies at Venues (Scanning Devices) - Documentation writing & Management of Intranet content

  • Ticketek Australia (12 yrs 1 mo)
    • National Systems Trainer
      Jul 2008 - Nov 2011 · 3 yrs 5 mos

      Design Training programs for Australia and New Zealand Staff: - Event Building & Ticket Design - Introduction to UNIX - Patron Access Control Setup and on-site Management of these Systems (4 types) - Create/Manage documentation & Manuals using MSOFFICE, Adobe CS3 & UNIX back end coding for intranet documnentation.

    • Event Manager
      Sep 2006 - Jul 2008 · 1 yr 11 mos

      Event/Venue & Client Manager roles: - Brisbane & Newcaslte Entertainment Centre's - Sydney Cricket Ground & Sydney Football Stadium (Allianze Stadium) - Enmore Theatre, Metro Theatre & The Factory - Venue Support in NZ (Wellington) for Westpact Stadium and St James Theatre.

    • Systems Support
      Nov 1999 - Sep 2006 · 6 yrs 11 mos

      UNIX scripting. Build Events, design & code tickets in UNIX environment. VBA Scripting for Data Extractions from UNIX to Excel for export to DB's. Design & Maintain Intranet pages.

  • Quality Control Manager at Aim Data
    1996 - 1998 · 2 yrs

    Manage data integrity for a Media Research company. Data is supplied to Advertising agencies and media companies for Television, Paper and Magazine advertising.