Michael Lackner

Leiter Operations & Softwareentwicklung (Interim) | Wir beherrschen das Bridgeneering: Optimierung und Automatisierung Ihres EDI/EAI-Datenaustauschs.

Schwertberg, Upper Austria, Austria

About

"Stay hungry, stay foolish" - Steve Jobs

Experience

  • sermocore Software & Consulting GmbH (Linz, Upper Austria, Austria · Hybrid)
    • Leiter Softwareentwicklung / CTO (Interim)
      Jun 2025 - Present · 1 yr 1 mo

    • Leiter Operations und Support / COO
      Feb 2025 - Present · 1 yr 5 mos

  • Head of Service and Support at neoom
    Jan 2024 - Dec 2024 · 1 yr

  • TIG - Technische Informationssysteme GmbH (Hybrid)
    • Head of Service and Support
      May 2020 - Dec 2023 · 3 yrs 8 mos

      Tasks: + Team leader tasks + Process management + Part of the Managment Board Milestones: + 7/24 Support for special customers + Automated workflows (absences, high ticket load, escalations, ...) + Monitoringsoftware for Euromap63 Interfaces programmed

    • Teamleader Application Support
      Nov 2018 - May 2020 · 1 yr 7 mos

      Tasks: + Team Leader Support of all Austrian locations + Management of the ongoing service operation worldwide + Ongoing feedback meetings remotely/on-site + Annual staff appraisals + Salary talks + Staff training + 2nd Level Support cases + Customer escalation management Milestones: + Webbased ticket system worldwide

    • Customer Support Specialist
      Apr 2018 - Nov 2018 · 8 mos

      Tasks: + Part of a team (Austria, China, US) who work together on support cases worldwide + Maintenance of a MES system + Problem analysis of all customer components involved (injection moulding machines, interfaces, server infrastructure, network infrastructure, operating systems, virus protection software) + Problem analysis at the customer's site

  • Customer Support Specialist at ENGEL
    May 2012 - Apr 2018 · 6 yrs

    Tasks: + Implementing and maintenance of a MES system + Processing and resolution of support requests worldwide Milestones: + Ticket system programmed for outlook (VB6)

  • Head of IT-Services at GD-Data HandelsgesmbH
    Aug 2005 - May 2012 · 6 yrs 10 mos

    + Server and client support for customers in Upper Austria + Network infrastructure maintenance + IT-Security Managment + Software support for Windows and server operating systems + Software support for surveying software (Autodesk, rmDATA,...)