Huntersville, North Carolina, United States
An international experienced business development manager, with a technical sales background in the US domestic and international card/payment processing segment and retail sector, for both brick and mortar and eCommerce processing. My extensive skills combine multicultural and international sales experience, strategic planning, project management of client implementations, system conversions, Internet Security and Procedures and eCommerce ‘best practices’, process improvements, and consultative selling. This encompasses full domestic processing as well as multi currency processing including treasury models and inflow conversion models. This joint experience spans my career, allowing for a consultative/team approach that provides clients with a high level of overall confidence and trust.
Working directly with the CEO of ALPHA PAYMENTS CLOUD, to launch this evolutionary, full processing platform. I am responsible for the strategic guidance of sales growth, and strategic positioning with Bank and Merchant relationships, within but not exclusive to the North American Market. With the emergence of this revolutionary platform, our focus has primarily been eCommerce Tier 1/Tier 2 opportunities, who are looking for global solutions through a singular processing partner relationship having the connections and abilities to address their growing international requirements for in-region solutions. This platform has been developed to provide enterprise APP store simplicity for Acquiring Banks and or their Merchants. I have the responsibility to drive this growth area while introducing this technology into the North American market and beyond with partnership negotiations and technology additions. Representation at major trade shows, demonstrating platform capabilities to clients and Tier 1/Tier 2 merchants.
Responsible for portfolio growth and expansion, new country launch and product development in Canada, Australia, Brazil and the United States. Provided technical solution designs and product pairings to meet client specific requirements for card processing including EMV and closed loop cards. Functioned as the business project manager for new acquirer and gateway implementations. Initiated relationships with three major terminal manufacturers and new third party gateways for local markets.
• Added $3.5 billion in new sales revenue by directing new merchant implementations. • Improved time to start of transaction processing by 85 % from upwards of six months to less than one month by developing new client telecommunication solutions. • Expanded indirect selling force through development of third party processor relationships with five international eCommerce gateways. The two year projected benefit was targeted at $3.0 billion incremental sales revenue. • Established standardized documentation and document flow for merchant setup and implementation speeding merchant activation and reducing keying errors by an estimated 60%.
Opened new categories of revenue opportunity by positioning the platform as the platform-of-choice for newly emerging eCommerce merchants. Managed 240 client projects annually, specializing in eCommerce merchants and clients. Supervised the certification and implementation processes for all merchants using the First Data Nashville (Envoy) transaction processing platform. Managed eight Project Managers and Technical Engineers to add/maintain revenue streams generated from transaction processing.
Lead Project Manager tasked with migrating the First Data Envoy platform from Data General Stratus authorization switches in Nashville, Tennessee to IBM RISC6000 authorization switches in Colorado, Maryland and Nebraska. This was both a system code migration and a data center move. Led all merchant interfacing phases of the migration while maintaining transaction processing flow. Successfully completed migration of the entire portfolio of 180 major merchants with no attrition and minimal processing service disruption, directing a team of 11 direct and matrixed reports. Designed and implemented the processes for certification testing and migration.