Cincinnati Metropolitan Area
Known for being efficient under pressure, I take pride in maintaining excellent standards of service, supporting my team, and ensuring smooth day-to-day operations. My experience has taught me the value of resilience, adaptability, and attention to detail—qualities I bring to every role. I am continuing to grow both personally and professionally, with future goals of obtaining my BSW and MSW while pursuing work in addiction counseling to make a positive impact on others. Below is a list of strengths and skills I have built on and excelled in throughout my professional years. • Team collaboration & customer service • Scheduling & logistics coordination • Hospitality operations • Inventory & quality control • Problem-solving under pressure • Empathy & Compassion • Nonjudgmental Communication • Building Trust & Rapport • Goal Setting & Accountability • Stress Management Techniques • Cultural Sensitivity • Confidentiality & Ethical Practice •. Active Listening • Crisis Intervention • Motivational Interviewing (MI) • Group Facilitation • Relapse Prevention Support • Peer Mentorship • Trauma-Informed Care • Conflict Resolution • Emotional Intelligence
• Coordinated and scheduled residential and commercial moves, including crews, trucks, and equipment. • Communicated with clients and internal teams to ensure timelines and special requirements were met. • Adjusted schedules in real time to accommodate changes, cancellations, and delays. • Maintained accurate records using CRM and scheduling systems. • Resolved scheduling conflicts while maintaining high customer satisfaction.
• Planned and monitored inbound and outbound shipments. • Coordinated with vendors, carriers, and internal teams. • Operated forklifts and assisted with warehouse operations.
This was absolutely the most fulfilling, purpose driven job I have done. To have an impact on those who are struggling was an incredible and important experience. In the short time I spent here, I grew exponentially in conflict resolution, team building, and leadership.