New Zealand
As a highly experienced Director/Consultant with a strong background in Business Process Management (BPM), I have spent over two decades delivering exceptional results for clients across a variety of industries. I pride myself on my ability to develop and maintain strong relationships with clients, serving as their main point of contact for sales and account management. Throughout my career, I have spearheaded BPM teams and successfully implemented various BPM solutions for clients, ensuring on-time and on-budget delivery that results in increased efficiency and cost savings for my clients. I have also been responsible for leading project management efforts for large client projects, overseeing teams of up to four people through all phases of the Software Development Life Cycle (SDLC), ensuring adherence to timelines and budgets, resulting in successful project completion. As a hands-on technical expert, I have a proven track record in designing technical architecture, performing business analysis, and writing functional specifications for client projects using standard methodologies. My deep understanding of technology has allowed me to implement innovative solutions that meet my clients' unique needs while seamlessly integrating business processes into existing applications to optimize workflows and enhance overall efficiency. In addition to my technical expertise, I have also developed strong personal attributes that have allowed me to succeed as a Director/Consultant. My exceptional leadership and guidance have helped me to manage and mentor teams of up to four people, while my strong communication and interpersonal skills enable me to collaborate effectively with sales, account management, and key clients. On a personal level, I hold both German and New Zealand citizenships and speak fluent German and English, as well as conversational French. In my free time, I enjoy biking, reading, and record collecting.
As a Senior Business Analyst I am responsible for acting as the pivot or intermediary between end-users and technology to ensure that business/user requirements are delivered in technology solutions. I work in liaison to provide commercial decision-making support and company analyses within the industry and documenting requirements, formulating reports and recommendations. This role involves assisting in the planning and execution of the strategic business plan and evaluating new business opportunities across various business units. I provide in-depth knowledge of Digital technology, the Software Development Lifecycle and Agile ways of working.
Taking on the duties of Director/Consultant at MKR Business Services Limited, my primary responsibility was to develop and maintain strong relationships with clients, particularly Telecom Rentals, by serving as the main point of contact for sales and account management. I managed various technology projects, ensuring their successful delivery within budget and timeline. Additionally, I oversaw vendor management for Open Text to ensure optimal performance and service delivery. To meet client needs, I led technical architecture design, business analysis, and functional specification writing, resulting in the development of innovative solutions. I also implemented business processes and integrated them seamlessly into existing Telecom applications, optimising workflows and enhancing overall efficiency. My efforts contributed to the continued growth and success of MKR Business Services Limited. Key Achievements: • Designed and successfully implemented a system that has been under ongoing management since 2009, despite changes in ownership and systems involved. • Received NZ Innovation Award with DRSL and Fast 50 Award with Telecom Rentals Limited.
As a Senior Business Analyst I work within the Regulatory Operations team to define and document new business processes required for the delivery and implementation of complex transport legislation, projects and programmes of work. The role ensures all programme requirements are accurately reflected in business processes.
As a Senior Business Analyst I work within the Civil Aviation Act Implementation Programme team to define and document new business processes required for the Act’s implementation. The role ensures all programme requirements are accurately reflected in business processes.
I worked closely with the sales team to understand customer needs and provide technical guidance on solutions that meet their requirements. The role also involves developing and delivering technical training, presentations and demonstrations to clients to showcase the company's products and services. The Technical Solutions Team Lead is responsible for leading a team to develop technical solutions that align with the clients' business objectives while ensuring the successful delivery of projects.
Whilst working as Director/Consultant at MKR Consulting Limited in Wellington, New Zealand, I initiated, managed, and implemented various Business Process Management (BPM) solutions for clients, resulting in increased efficiency and cost savings. I led project management efforts for large client projects, overseeing teams of up to four people through all phases of the Software Development Life Cycle (SDLC), ensuring adherence to timelines and budgets, and resulting in successful project completion. In addition, I conducted pre-sales activities, including preparing and delivering presentations to new and existing clients, resulting in an increase in new client acquisition. I also served as the main point of contact for key clients, providing consultation on sales and account management, resulting in increased client satisfaction and retention. Lastly, I developed and implemented technical architecture design, business analysis, and functional specifications for client projects, collaborating with clients to ensure their needs and requirements were met, ultimately improving system design and client satisfaction. Key Achievements: • Successfully managed the planning, design, implementation and training of a TRL wide BPM based solution to manage all aspects of the business, resulting in very high customer satisfaction, on-time and on-budget delivery, and a major contribution to TRL's growth (March 2009 – March 2012). • Planned, analysed, designed, implemented and trained a business-wide workflow-based solution for Dispute Resolution Services Limited (March 2009 – March 2012), resulting in very high customer satisfaction, replacement of paper-based processes, and significant impact on core customer processes. • Managed the project management, planning, design, and implementation of a BPM based solution for the Australian Standards Board (November2009 – February 2010), resulting in high customer satisfaction and successful implementation of the core processes.