Michael Kraeft

Building strong onboarding experiences for the Business AI Platform

Barcelona, Catalonia, Spain

About

Delivering value through meaningful conversations and timely solutions. My work focuses on advocacy, education, and action. Both privately and professionally, I am committed to making a positive impact, not only by driving success for my clients but also by advocating for and empowering individuals to live sustainably and inclusively. I lead with empathy and respect, fostering relationships built on mutual understanding and trust.

Experience

  • SAP (3 yrs)
    • Business AI Platform Onboarding Senior Advisor
      Jul 2026 - Present · 1 mo

      Helping customers get the most out of their Business AI journey by delivering structured onboarding, driving adoption, and enabling measurable business value across the BAIP Technology Foundation. I focus on creating a smooth customer experience that builds confidence, accelerates consumption, and supports long-term success.

    • Senior Customer Success Manager
      Apr 2026 - Jul 2026 · 4 mos

    • Customer Success Manager
      Aug 2023 - Apr 2026 · 2 yrs 9 mos

      Making sure that customers get the most out of their SAP Cloud portfolio by improving adoption and consumption by using SAPs network of experts and resources.

  • Country Sales Manager at CUBRO
    Jan 2022 - Aug 2023 · 1 yr 8 mos

    GTM Strategy and Execution for DACH, BeNeLux and Nordics market

  • Fusion 360 Product Specialist DACH Region at Autodesk España
    Nov 2020 - Jan 2022 · 1 yr 3 mos

    Advising customers today for future challenges and possibilities in the Design and Manufacturing Industry

  • Fusion 360 Business Development DACH Region at Autodesk
    Oct 2019 - Nov 2020 · 1 yr 2 mos

  • Spediteur at Küster Speedstrans Übersee Spedition GmbH
    Feb 2018 - Sep 2019 · 1 yr 8 mos