St Louis, Missouri, United States
EXPERIENCED BANKING, FINANCE, AND INVESTMENT PROFESSIONAL A Record of Success with Investment Analysis and Management amid an Entrepreneurial Mindset A highly dedicated, focused, and detail-oriented individual with nearly 20 years of experience in various banking, finance, and investment roles with an emphasis on determining client needs and providing appropriate product solutions and portfolio analysis. Excels at cultivating business and providing exceptional customer service resulting in high retention rates and referrals. Respected as a talented communicator who effectively develops partnerships and collaborates with other business units and functional areas. Effectively leads teams by example to achieve goals through a strong work ethic with utmost integrity as well as solid critical thinking and decision making skills.
Promoted to manage daily operations of the EverBank World Markets trade desk for a financial services company that provides a range of financial products and services to individual and business clients worldwide. • Manage a $950 million book of foreign currency and precious metals investments on both a retail and corporate platform, as a direct report to the President. • Identify and provide solutions that impact both short- and long-term business goals or operations, such as evaluating the performance of foreign currencies and presenting additional investment options to improve the base asset offerings. • Ensure the efficient and effective servicing of an international client base of 40,000+ individuals and companies with investments in foreign currencies and precious metals that also includes IRA accounts and trust portfolios. • Perform fundamental economic investment analysis and deliver pointed observations on both a macro and asset-specific basis to media outlets, which includes The Wall Street Journal and Bloomberg, as well as clients or other interested parties. • Routinely work in coordination with various business units, such as the legal or compliance teams to evaluate and resolve potential risk concerns on current as well as proposed practices or projects.
Promoted to assume additional client service responsibilities, as a direct report to the Vice President. • Coached, mentored, and motivated a team of Account Managers and junior AVPs to achieve all goals and targets. • Served as primary point-of-contact for escalated phone calls or client service issues and proactively addressed them accordingly. • Contributed content to a monthly newsletter as well as daily email distributed among the client base and posted to several financial websites, which provided commentary on the foreign currency and precious metals markets. • Produced new marketing ideas and retained final review on any associated campaigns or correspondence prior to going live.
Recruited to deliver personalized investment solutions which provided help for clients working toward their long-term financial goals. • Developed a book of business from consumer and business clients, determined prospect/client objectives and goals, and recommended appropriate investment opportunities in foreign currency and precious metals. • Proactively handled all emails and phone calls directed to the World Markets trade desk by providing assistance and resolving all client questions, requests, and complaints. • Worked as a liaison between the Sales Desk and the Support Team to communicate any operational or work flow changes.
Recruited to manage all aspects of originating and negotiating mortgage loans and counsel clients on available options for a mortgage lender which provided mortgage outsourcing solutions to banks, credit unions, and other financial institutions. • Originated and analyzed financial information within residential mortgage loans, and sold mortgages with a focus on providing superior service to a client base of 350, in a position with a base salary plus commission compensation structure. • Handled incoming leads, and worked with financial consultants and advisors to provide clients with different loan benefits and features to ensure the best product match which would maximize the client’s financial future. • Oversaw the loan process from application to closing table while working with the processor, underwriter, client and investor; offered credit analysis and guidance; ensured full data collection, application completion, and client satisfaction.
Identified, prospected, and marketed to potential new borrowers in order to sell mortgage loans for a full-service mortgage lender originating first-mortgages, home equity loans, mixed use loans, and personal loans. • Established business relationships with banks, realtors, and other institutions in order to develop a pipeline of future activity for home purchase and refinance loans in a 100% commission-based compensation structure. • Originated fixed and adjustable rate conforming mortgages, jumbo loans, as well as FHA and VA government loans. • Analyzed loan to value and income ratios from the borrower to evaluate which mortgage program would best fit client needs or personal goals.