Ladonia, Texas, United States
Analytic problem solver with ability to identify client’s needs, make recommendations, while implementing effective solutions. Highly qualified and extensively trained Information Technology professional with a progressive experience in planning, developing, and implementing state of the art information solutions facilitating corporate growth. Expertise in managing projects within Information systems and Network System Administration environments. Proven ability to successfully analyze an organization’s critical support requirements, identify deficiencies and opportunities, and develop solutions for increasing reliability and improvement productivity. Excellent communication and diagnostic skills consistently solve problems, and rarely escalate issues. Able to bridge the gap between technical and non-technical persons. Specialties: Process Improvement, System Engineering, Technical Analysis, Staff Train and Development, Project Management, Team building & Leadership, Process Reengineering, Technical Problem Solving, Client Relations & Retention, IT Strategic Planning and Execution, Budgeting and Cost Control, Enterprise Architecture, Network Administration
• Infosys Contractor- System Engineer, Xfinity WiFi/Comcast Support engineers are the Guardians of the network at Xfinity WiFi. Xfinity has a public footprint of over 23,000,000 hotspots, and provides missions critical connectivity to Xfinity cable customers, guests, and roaming partners. In emergencies and times of national crisis the network serves as a lifeline for responders, and the public allowing them to stay in communications with family, recourses, and other critical systems. Xfinity Support engineers support and maintain the network, validate updates, co ordinate releases, and perform many other duties in the background that keep the network running smoothly in co operation with the other systems and teams. I am happy to be in this role, where I can help people on a daily basis, and make a difference in peoples lives. The team works with a variety of cutting
The SME is responsible for maintaining expert level knowledge in the Hitachi Video Analytics Platform. Deployment, implementation, and Design of Hitachi Lumada video intelligence system platforms including but not limited to HVA (Hitachi Video Analytics), HVMS (Hitachi Video Management System), and HVS (Hitachi Visualization Suite) product platforms, and managing the analysis, retention, and secure storage of the video data. Leads the Infosys effort in the development of the Hitachi Video Analytics service practice area for Infosys. Provides support and services to members of the sales and management team on current and future pipeline projects around the Global Distribution Partnership Agreement with Hitachi Video Intelligence. Managed joint ventures with Infosys, Nokia, AT&T and Hitachi. Additional Project Roles: Consultant, NY, NY Empire State Building, Video Intelligence presales consultant Project Lead, Levee Police, New Orleans, Unified Video AI Platform standup and 1st responders stations, multiple locations and stations in progress to receive new cameras and video intelligence, and Video Analytic Platform. Project Lead, AT&T Video Intelligence Kick-Start Program: enables government, education, and manufacturing verticals to have a turnkey video analytic installed, with no experience needed, to enable clients to start building a custom Video Intelligence solution. Project Lead: Infosys SME team, training and development for developing Hitachi Video Analytics Practice Project Manager: City Lights Project, AT&T Foundry Lab, Plano TX. Major Project, of many months, including 30 days on site in the AT&T Foundry Lab, as part of the setup, deployment, and completion of use case testing, and results presentation.
Infosys Limited, Austin Tx. 10/2018-Present Technology Architect- Member of the Architecture team for AT&T’s Business Wireless Division Member AT&T Architectural Advisory board Participated in Scaled Agile Framework SCRUM based team management training and system implementation as well as 3x a week scrum meetings Developed POC for implementation of Passpoint 2.0 for proxy authentication of enterprise roaming partners using open source Freeradius, with TTLS encryption. Integrated PPPoE gateway functionality for Most of World deployments to overcome system limitations requiring more expensive gateways such as the Aruba 7005, for small deployments limited to a PPPoE point of presence. Deployed a test PPPoE Access Concentrator on an Ubuntu based VM, enabled PPPoE authentication server, and tunneled traffic user traffic over VMware server’s exit gateway to simulate a complete end to end solution. Presented findings to software development team to implement in production. Worked with deployment and development teams to determine best practices to implement complex solutions to on-board new customers, and increase functionality and improvements to existing customers on high availability, massive throughput systems. Hitachi Video Analytics Platform SME training in the Hitachi Video Analytics platforms, experience in Facial Recognition, Traffic Analysis, Video Data Storage, activity mapping, Social media analysis, threat detection Project management experience in handling multiple concurrent projects crossing multiple disciplines and technologies, team management and communications Neurodiversity ERG communications chair, helping Infosys promote, maintain, recruit and develop employees with neurodiversity disabilites. Passionate about helping people with special abilities such as ADHD, Autism, Dyslexia, Dispraxia, and other misunderstood neural gifts to excel in the workplace through training of managers, employees, to manage their gifts.
Hands on manager of support department Americas, reduced ticket queue wait times by 30%, improved customer satisfaction, demonstrated by numerous customer survey results. Network and internet protocol expert supporting applications having led the team to achieve 100% SLA in the past 15 months. Travel often internationally to Brazil, Aruba, Mexico, Sweden, Canada and the continental United States for deployment, design, and especially training phases. Designed and delivered training to corporate customers and Aptilo employees on products, deployments, new features, and customer systems. Setup internal VMware based test labs, simulating the customer environments, nodes, networks and hosts to simplify troubleshooting for major customers, reducing the turnaround and solution time on complex and varied multi-node clusters Took incoming level 3 calls, emails, managed ticket queues, trained support engineers and customers, project management, and customer projects. Vast Packet level knowledge of HTTP(S), VLAN’s, DHCP, DNS, Servers, Firewall, Network Security, VPN, 802.x Wifi, and more. Broad experience with Linux based Radius, Database and Authentication servers. Manager of infrastructure for credit card charging systems and PCI compliance for managed cloud services Manage databases of users including username and password systems including linked tables of user data used in authentication. Design deploy and refine complex RADIUS, WiSPr, and SOAP based authentication cycles. Design and troubleshoot protocol interactions between RADIUS and gateways such as, Lucent 7750, Cisco WLC, RUCKUS VSG, and many more devices. Experience in many authentication methods, SOAP, RADIUS, Diameter, WiMAX, EAP, 802.1x, PEAP, TLS, TTLS, OAUTH, Facebook, Google, and many other authentication methods Write and deploy html-based pages to allow users to self-provision accounts for wireless access at metropolitan Wi-Fi mesh networks, Arenas, Stadiums, and other large public Wi-Fi Venues.
Manage and deploy wireless authentication systems. Address customer issues and resolve problems. Backup and restore systems and manage Linux based Radius servers. Write and deploy html based pages to allow users to self provision accounts for wireless access at metropolitan WiFi mesh networks. Troubleshoot and repair complex issues in Networking, Authentication, Web Portal Display, Account Self Management, Provisioning, and End User Interactions.
Airpath Wireless (acquired by Aptilo Networks) Provided metrics to providers, and operated the phone and routing systems Created a step-by-step HTML page based troubleshooting guide and flow for level 1 call takers that increased productivity and cut call times by 50% Advised and gave feedback on reviewed and escalated recorded calls Enforced and reported misconduct and rewarded or wrote up violations and or good behavior by agents Responsible for the selection and training of new-hires Monitored team service performance on a real-time and ongoing basis to ensure targeted goals are achieved
Respond to outages. Provide support for integration of AAA/Radius based authentication backend. Provide support in the WiBoss system on user login, portal development, and best practices in wireless networks. Troubleshoot integration with many wireless gateway devices such as: Colubris/HP procurve, Zyxel, Nomadix, Ruckus, Tropos, Interepoch. Write and maintain integration documentation for these gateways.
Owned and operated a small fleet of cabs (2-5) under the Black and white company.