Michael Hettich

Front Desk Receptionist

Denver, Colorado, United States

About

Experience

  • Front Desk Receptionist at Smile with Grace
    Feb 2023 - Aug 2024 · 1 yr 7 mos

    Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of offices, and employees within the organization. I performed routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers. Received payments from clients.

  • Standard Optical Company ()
    • Call Center Manager
      May 2021 - Feb 2023 · 1 yr 10 mos

      Scheduling, collecting information for profile/insurance, informing patients of rescheduling, and communicating with all staff members/managers in company about appointments/emergencies for patients. Scheduling for twenty stores in the state of Utah. Helping with taking on a project to bring in call from New York and scheduling/checking insurances for 13 stores. Communicating with managers, billing department, and stores, about customer service issues and information for patient’s appointment.

    • Optician
      May 2019 - Feb 2023 · 3 yrs 10 mos

  • Front Desk at VASA FITNESS
    Oct 2018 - Mar 2019 · 6 mos

    Greet clients and check in each member, inform clients of balances, inform clients of memberships, selling memberships, answer phone calls, and addressing issues with managers. Supply members with equipments, re-rack weights in gym, light cleaning throughout facility, and making sure equipment is working and marked out of service when not operational.

  • Residence Inn by Marriott ()
    • Front Desk Representative
      Feb 2018 - Oct 2018 · 9 mos

      Checking in guest into rooms, answering calls/questions and concerns, prioritizing daily tasks while providing supplies for guests. Handling money from guests when making purchases as well as opening/ closing registers for the day. Having great communication skills with coworkers on what guest have requested, what repairs need to be made in morning shifts, what rooms are cleaned/ prepped for guest, updating system on occupancy, and light cleaning in foyer area.

    • Front Desk Representative
      Feb 2018 - Oct 2018 · 9 mos

      Checking in guest into rooms, answering calls/questions and concerns, prioritizing daily tasks while providing supplies for guests. Handling money from guests when making purchases as well as opening/ closing registers for the day. Having great communication skills with coworkers on what guest have requested, what repairs need to be made in morning shifts, what rooms are cleaned/ prepped for guest, updating system on occupancy, and light cleaning in foyer area.