Revere, Massachusetts, United States
As a Customer Success Manager, I serve as a strategic partner and customer advocate to support schools’ uniform programs. I am creative, energetic and self-driven. I understand our schools’ and parents’ unique uniform needs together with the importance of being a reliable and trustworthy partner. I manage the school partner relationships for our Southeast E-Commerce Accounts. I work directly with the local school administrators as their trusted school uniform advisor and advocate. I listen and engage with DENNIS’ partner schools to identify innovative ways in which DENNIS can serve with the purpose of surpassing expectations and establishing long-term relationships. Handling day-to-day management of partner schools’ families needs, I work closely with parents and students to make certain they are satisfied with DENNIS’ service and products. As primary and local customer point of contact for DENNIS, I am committed to delivering amazing service and uniform expertise! “DENNIS makes school uniforms easy”
E-Commerce Customer Success Manager tasked with improving high churn and client loss numbers Implemented strategies to maintain high engagement with existing customers. Identified numerous accounts in danger of churning, and monitored customer health scores, proactively addressing issues, reducing churn by 10%. Managed over 50 accounts with an MRR of over $900K. Worked closely with product teams to communicate customer feedback, resulting in the development of new features that improved customer satisfaction by 20%. Increased customer lifetime value by 15% through targeted upselling and cross-selling campaigns.
-Meet sales activities (KPIS): Dials, Calls, Follow-ups and Meetings. -Initiate the sales cycle and build pipeline by Qualifying companies using proven processes and methodologies. - Articulate products and services to potential customers. - Maintain accurate details of daily activities within CRM system. - Foster a strong partnership with Account Executives to move sales cycle forward.
-Onboarding Specialist