Montreal, Quebec, Canada
An excellent communicator with very strong technical skills. Several decades of experience in synthesizing and communicating a complex problem and its potential solutions. Facility in talking to the front-line worker about the technical issues they face as well as to senior leadership regarding their business challenges. A dedicated, ethical, self-motivated and analytical person with a strong and well-rounded background.
A member of the Technology Innovation and Incubation group. A small specialized team whose goal was to sell cross architecture software solutions covering technologies such as UCS Director, Action Orchestrator, Network Services Orchestrator, Intersight and Workload Optimizer. We achieved over 100% of our sales targets every year. Team activities and accomplishments: • Created an adoption framework • Worked on the Customer Experience pilot to begin the company transition towards customer success • Worked on Cisco’s partnership with RedHat OpenShift • Created the highest tier of an automation training curriculum • Co-developed an AI training curriculum Personal activities and accomplishments: • Presenter for Cisco Live in 2020 (session BRKCLD-2048) • Developed the curriculum and taught a course for Cisco’s new hire program titled “Selling Programmability” in 2020, 2021, 2022 and 2023 • Team lead for the Automation and Orchestration “Jedi team” • Worked with the public sector Business Architecture team; built complex analytics documents and worked with the account teams to identify short term and long-term sales pursuit opportunities • Took part in Cisco’s annual 2020 leadership training program; our case study group examined how to create efficiencies in hardware and software sales, come up with solutions and then present these to high level leadership.
Systems engineering for the cloud automation software sales team. Primarily responsible for cloud software products, tools and solutions at Cisco. Provided demonstrations, proof of concept, training and implementation support to help customers plan and deploy their cloud vision using Cisco's self-service, automation and orchestration tools.
Manager, Technology Optimization team reporting to the CTO. Provide solutions for a variety of needs within the company; quantify the requirements and research the applicable technologies to determine the viability; create technical plans and lead the implementation using internal staff or outside consultants. Following is a list of major focus areas: • Designed Identity Management, examining the various vendor offerings and creating a shortlist. Recommended cancelling the project as there was not a clear business case. • Analyzed and implemented laptop backup and encryption. Reduced legal exposure and improved recovery from lost or stolen laptops. • Deployed Unified Communications in 4 months and achieved a 9 month return on investment by using $25,000 of vendor incentive funding and saving $60,000 in conference bridging costs. • Implemented desktop collaboration, deploying a platform companywide to improve teamwork. • Virtualized 70% of critical servers on Microsoft Hyper V. • Implemented archiving and eDiscovery using Autonomy products, enabling the legal department to search emails and cutting discovery costs by an estimated $500,000 per year. • Re-architected the existing middleware implementation of our IBM WebSphere MQ (Message Queuing) platform, increasing the availability and scalability. • Researched various cloud offerings for email, collaboration, unified communications, archiving and eDiscovery in order to reduce internal labor needs, improve reliability and potentially reduce costs.
Management of up to three PC/Network Technicians that supported over 400 desktop computers and 30 servers in a call center environment. Projects and responsibilities included: • Managing operating and capital budgets, and verifying maintenance contracts • Working with management to respond to internal and external IT security audits on Windows and Solaris based servers as well as the network infrastructure • Project Manager for the integration of a subsidiary • Microsoft Windows Active Directory design including Exchange and Siebel requirements • Management of multiple Active Directory migrations • Planning and implementing of a patch management solution • Planning and implementing of a high availability solution using Windows clustering and a Storage Area Network • Planning and implementing of the migration of the backup system infrastructure • Implementing the roll-out of network management software • Implementation and management of Public Key Infrastructure • Planning and implementation of a SharePoint Architecture
Responsible for the supervision of two PC technicians to support 500 employees in two locations. Projects and responsibilities included: • Planning and implementing of Microsoft Systems Management Software • Migration of the e-mail infrastructure • Coordination and implementation for the relocation of the company’s IT infrastructure with the simultaneous addition of several routers, switches and servers • Planning and implementing of a strong two factor dial-up solution • Creation of the infrastructure for the hosted e-commerce web sites and maintenance of their security, including servers, routers and a firewall • Planning of installation and maintenance for the host based intrusion detection system
Taught industry specific applications along with word-processing, spreadsheet, presentation and database softwares as well as Microsoft Windows 95 and Windows NT certified courses for a variety of clients such as Public Works Canada, Seagram’s, TransAmerica Commercial Finance Corporation, William M. Mercer, Noranda, the United Nations, Hoffman LaRoche, Boringer Ingleheime, and Midland Walwyn. Developed a travel reporting solution in Microsoft Excel for SITA, and a help-desk tracking application in Microsoft Access for Kruger Inc.