Israel
Experienced Group Lead with a demonstrated history of working in the telecommunications industry. Skilled in Session Initiation Protocol (SIP), Professional Services, Workforce Management, Contact Centers, and Pre-sales. Strong support professional with a PMP focused in Project Management. Experience in system engineering and leading telephone solutions, characterization and implementation of information security, virtualization, and VOIP solutions. IPT and Unified Communication (UC) profound knowledge (vendor's agnostic) for both cloud and on premise architectures with deep understanding and familiarity of the Israeli market. I have high capabilities in analyzing customer requirements, planning and execution / Development of voice network (VoIP) infrastructure projects. Ability to combine deep technical and business understanding in order to improve and optimize business outcome. Expert in the design and construction of the VOIP and Contact Center of the manufacturers - Interactive Intelligence (ININ), Cisco, Nortel (Avaya Blue). Experience in managing systems development and implementation contact center (Nortel / Cisco / ININ/ Avaya). CCNP certification, knowledge and understanding of TCP / IP protocols including understanding IP networks, knowledge and understanding in the IT world including infrastructure and information security. Looking for new technical challenges to increase my technical skill and team proactively.
Responsible of Contact-center and UC solution Infrastructure (Interactive Intelligenceis an all-in-one contact center and Cisco UC solution) software Development & customization aspects. Wide experience of analyzing contact-centers and VoIP environment gives me an advantage in adjusting best-practice contact-center according to customer requirements. Consulting, design and implementing Contact Canter and UC solutions in the organization.
Providing an end-to-end Voice over IP and Contact Center architecture solutions. Job description included: Consulting, design and implementing enterprise scaled voice over IP (SIP, H.323, MGCP, Skinny) solutions as well as Contact\Call centers (Cisco UCCX specialist) . Vendor specific specializations - Cisco, Avaya, Nortel and Audiocodes. Vast networking knowledge and hands-on experience . Pre/Post sale required skills. Good inter-person relationship skills. High level of verbal and written English skills. Certifications - CCNP Voice, CCNA and IPCC (UCCX)
Professional Services. As part of my job i was responsible for all the company's strategic customers in the field of telephony. Handling everything related to complex work from characterization to performance. As part of my position, I was responsible for understanding and defining customer requirements for full product compatibility, implementation project management for the company's customers, training and customer support. Writing ATP, LLD, and POC documents against competitors on-site.
UC Customer Engineer leader in telephony and Contact Centers projects with extensive knowledge of central systems .Handling all aspects related to the establishment and operation of new sites, including the development of various systems according to customer needs. The job also included training and technical writing for technicians and customers.
Technological support in business operations, characterization of work processes and their implementation in various systems, telephony, security, communications. Management of the support system at all the company's centers in Israel (over 1200 representatives) is responsible for all the infrastructure and telephony field of the company Responsible for establishing new sites and finding technological solutions to the requirements. Responsibility for managing a small team in the fields of application and infrastructure, alongside management of external suppliers.