Crewe, England, United Kingdom
An accomplished Senior Quality Manager with a background of 25+ years working within the manufacturing industry, notably across the automotive, food packaging, scientific instruments, metal fabrication and glass production sectors. Well versed in developing and implementing quality management systems, recommending and implementing corrective actions to stakeholders, as well as ensuring compliance with standards and regulations. Skilled in reviewing SOPs and driving change across functions to achieve core objectives with a focus on continuous improvement.
- Directing a team including a Quality Liaison Officer, 4 Production Supervisors and Mechanical Engineers to meet KPIs. - Managing customer specific quality requirements and ensuring compliance with contractual and regulatory requirements. - Attending customer meetings and monthly leadership reviews with the Director to communicate performance levels and strategic quality initiatives. - Driving swift investigation and resolution of customer complaints by leading thorough root cause analysis via the PPS (8D) methodology. - Overseeing the quality management system (QMS) to maintain effectiveness and drive improvement across all areas. - Upholding and strengthening compliance with the IATF 16949 standard, ensuring systems, documentation and operations remain audit ready. - Leading the company through successful certification audits for ISO 9001, 14001, 45001 and IATF 16949. - Assisting, coaching and encouraging cross functional teams in the use of structured problem solving tools and making quality focused decisions. - Collaborating with leadership and operational teams to embed a culture of quality, ensure proactive risk mitigation and align processes with customer expectations and standards.
- Developed and executed the internal audit plan, conducted scheduled audits and reported all non conformances. - Performed detailed root cause analysis on issues, drove corrective and preventive actions to closure and reported on the overall effectiveness of the QMS. - Conducted supplier audits, evaluated QHSE compliance levels and followed up on improvement actions where needed. - Led initiatives to reduce scrap by analysing process deviations, monitoring trends and collaborating with production teams to implement changes. - Managed all customer complaints by undertaking root cause analysis and resolution, ensuring timely communication and verification of corrective actions. - Participated in meetings and presented details to stakeholders on scrap performance, customer complaint metrics and audit results to support informed decision making. - Supported cross functional teams with problem solving and process improvement activities across the business.
- Planned and audited the internal quality systems audit schedule, reported on findings and produced detailed quality related documentation. - Drove continuous improvement initiatives by analysing process performance, identifying inefficiencies and implementing corrective actions. - Led problem solving activities including the management and closure of CAPAs, NCRs and DCRs to prevent re-occurrence of quality issues. - Performed finished product inspections to ensure compliance with specifications and documented any deviations. - Liaised with suppliers regarding quality matters, coordinated investigations and supported corrective / preventive actions. - Assisted in resolving outstanding new product introduction (NPI) issues with teams in a timely manner. - Updated and maintained KPIs, ensured essential equipment was fully calibrated, validated work instructions and represented the Quality Manager in key meetings when required.