Welkom, Free State, South Africa
I have 20+ plus years experience in customer Experience within home loans. I have been been a Service Ambassador for 3 consecutive years from 2013 - 2015. I am passionate about 'making things happen' for customers.
Handyman work
Led the development and management of a centralized complaint resolution system for home loans, achieving a 90% first-contact resolution rate, surpassing the corporate target of 80%. Cultivated and maintained enduring client relationships via telephonic communication, consistently earning positive feedback and recorded compliments for exceptional service. Implemented process improvements to streamline query resolution workflows, resulting in increased efficiency and enhanced customer experience. Managed financial transactions with accuracy and adherence to compliance standards, demonstrating strong financial acumen. Recognized as Nedbank Retail Service Ambassador annually from 2014 to 2017 for outstanding service performance.