Auburn Hills, Michigan, United States
With 29 years of service at Verizon, I bring a proven track record in Sales Training, Customer Experience, Sales Operations, Project Management, Sales Management, Customer Retention, and Relationship Development. Throughout my career, I’ve consistently driven results by developing teams, strengthening customer relationships, and implementing strategies that fuel growth and retention. I hold a Bachelor of Applied Science (BASc) in Business, Management, Marketing, and Related Support Services from the University of Phoenix and was honored to be a Verizon Pre-MSA Graduate in 2024. Passionate about mentorship, leadership development, and creating customer-first solutions, I am committed to empowering teams and organizations to reach their highest potential.
Performance Management: Develop, implement, and monitor regional sales and incentive programs designed to drive agents/retailers productivity and meet or exceed established Key Performance Indicators. Audit agent/retailer sales results and key performance indicators to identify areas of opportunity to improve results on revenue growth, customer growth and churn reduction. Consult with District/Agent Principals to implement agent location specific action plans for improvement. Communicate sales programs results/effectiveness to the field. Train, coach, and educate agent/retailer employees on VZW competitive advantages, products and services, promotions, methods and procedures, and point-of-sale ordering systems. Provide both formal and one-on-one training and coaching sessions as needed to ensure that agent/retailer store quotas are met and exceeded. Drive agents/retailers to hit sales objectives. Develop marketing plan for and participate in store grand openings and special events. Observe store personnel’s sales techniques and customer interaction, and coach employees on VZW selling strategies.
Responsible for all small to medium business sales as well as managing retail store during weekends. Building relationships and growing the business channel accounts. Onsite table events, developing merch and promos to compete with the competition as well.