Michael Duncan

Founder | Profile 360 Estate Care & Gallery Interiors | Estate care and refurbishments for London’s finest homes | Trusted by homeowners, designers & family offices

London, England, United Kingdom

About

I’ve spent nearly 20 years working in London’s most exceptional properties. If there is one thing I’ve learned, it’s that creating a beautiful home is only the first chapter. Keeping it that way is the rest of the story. I run two businesses that handle both sides of that coin. 𝐆𝐚𝐥𝐥𝐞𝐫𝐲 𝐈𝐧𝐭𝐞𝐫𝐢𝐨𝐫𝐬 is where we create. We work alongside the capital’s leading interior designers and architects to deliver super-prime refurbishments. We focus on craftsmanship, detail, and getting the vision exactly right. 𝐏𝐫𝐨𝐟𝐢𝐥𝐞 𝟑𝟔𝟎 𝐄𝐬𝐭𝐚𝐭𝐞 𝐂𝐚𝐫𝐞 is where we preserve. We act as a fractional estate manager for homeowners and family offices who need their properties to run perfectly in the background, without the overhead of full-time staff. 𝐇𝐨𝐰 𝐢𝐭 𝐰𝐨𝐫𝐤𝐬 You don't need to work with both, but many of our clients find it helpful that we understand the full lifecycle of a home. • Some clients come to us for a refurbishment, then ask us to stay on to maintain what we’ve built because we already know the property inside out. • Others come directly to Profile 360 because they already have a beautiful home, but they’re tired of chasing contractors and dealing with surprise repairs. Regardless of where you start, the standard is the same. We offer consistency, discretion, and the peace of mind that comes from knowing your property is in safe hands. We work directly with homeowners, or as a technical partner to Estate Managers and Family Offices who need a team they can trust implicitly. If you are responsible for a prime London property and want to ensure it is looked after properly, let’s connect.

Experience

  • 𝐅𝐨𝐮𝐧𝐝𝐞𝐫 & 𝐌𝐚𝐧𝐚𝐠𝐢𝐧𝐠 𝐃𝐢𝐫𝐞𝐜𝐭𝐨𝐫 at Profile 360 Estate Care
    May 2018 - Present · 8 yrs 3 mos

    We started Profile 360 Estate Care because we saw a gap in the market. High-end homeowners were being served by general maintenance contractors who didn't understand the level of care required for prime assets. Profile 360 Estate Care is not about "fixing things when they break." It is about 𝐄𝐬𝐭𝐚𝐭𝐞 𝐂𝐚𝐫𝐞. We provide the reliability and oversight of a Private Office or House Manager, but on a fractional basis. We are proactive, not reactive. We run the schedules, vet the specialists, check the systems, and ensure the property is always ready for the owner. 𝐖𝐡𝐨 𝐰𝐞 𝐡𝐞𝐥𝐩: • 𝐇𝐨𝐦𝐞𝐨𝐰𝐧𝐞𝐫𝐬 who want to enjoy their home, not manage it. • 𝐅𝐚𝐦𝐢𝐥𝐲 𝐎𝐟𝐟𝐢𝐜𝐞𝐬 & 𝐄𝐬𝐭𝐚𝐭𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐫𝐬 who need a technical partner to handle the operational heavy lifting. • 𝐏𝐨𝐫𝐭𝐟𝐨𝐥𝐢𝐨 𝐎𝐰𝐧𝐞𝐫𝐬 who need consistent standards across multiple London addresses. Whether we built the home or not, we apply the same rigorous standard of care to preserve its value and functionality.

  • 𝐅𝐨𝐮𝐧𝐝𝐞𝐫 & 𝐌𝐚𝐧𝐚𝐠𝐢𝐧𝐠 𝐃𝐢𝐫𝐞𝐜𝐭𝐨𝐫 at Gallery Interiors Ltd
    Jan 2007 - Present · 19 yrs 7 mos

    For nearly two decades, Gallery has been delivering high-specification residential refurbishments in Central London and the Home Counties. We are known for our collaboration with top-tier designers and architects. We understand that at this level, "good enough" doesn't exist. It’s about precision, materials, and executing the client’s vision without compromise. What makes us unique is our long-term view. We don't just build and walk away. We build with future maintenance in mind. And for clients who want it, we offer seamless continuity, transitioning from the build phase directly into long-term care with a team that already knows every inch of the building.