Greater Munich Metropolitan Area
Major Incident Manager Atos Aktiengesellschaft; 10.001+ Mitarbeiter; Branche: Information Technology and Services • Execution of Major Incident Management process tasks in adherence with global and local requirements. • Coordination and management of Major Incident Management process activities across the global factory and with external suppliers to agreed global and local SLAs. • Escalation of risks and issues to the (Major) Incident Management Regional/GBU Process Owner. • Supporting Major Incident Management reporting (KPIs and customer SLAs). • Assists the Major Incident Management Global and Regional/GBU Process Owners in driving Service management best-practice and ITIL process standardization. • Assist the Major Incident Management Global and Regional/GBU Process Owners in ensuring consistent end-to-end application of the Major Incident Management process across their account(s). • Assists the Major Incident Management Global and Regional/GBU Process Owner in identifying and planning for Major Incident Management process improvement projects. • Drives implementation of standard execution of the Major Incident Management process. • Assists the Major Incident Management Global and Regional/GBU Process Owners in driving cross-account process standardization. • Assists the Major Incident Management Global and Regional/GBU Process Owners in standardization to enable offshore targets.
Teilzeit: Client (XP, Vista, 7) und Server (2000, 2003, 2008) - Betrieb, Wartung, Weiterentwicklung und Überwachung des Netzwerkes (LAN, WAN, VPN) und der Server - Administration der gesamten IT-Infrastruktur - Datenaustausch (Odette, ENX, FTP, Kunden Portale) - Anwendersupport sowohl intern, als auch von Homeoffice Mitarbeitern