Wilton, California, United States
With 18 years in Sales combined with 13 years in Restoration, I have utilized my customer relation skills to assist clients, business owners, and homeowners in restoring damaged property that is impacted by a covered peril. I have a demonstrated history working in the Construction field with multiple skillsets that are transferable to other markets. I am a strong operations professional with expertise in Sales, Communications, Customer Relations, Claim Handling and Resolution.
Lead and oversee all aspects of the restoration construction operations. Focus on quality, efficiency, and customer satisfaction. Duties included: • Estimating & Budgeting • Site Inspections & Assessments • Subcontractor Management • Project Oversight & Execution • Quality Control • Team Leadership & Development • Client Relations & Communication
• Daily communication with customers, insurance carriers, subcontractors and field personnel • Project management and Invoicing • Scope and prepare an estimate of repairs resulting from fire, smoke, wind or water • Establish and maintain relationships within the industry in an effort to earn future business
• Responsible for customer satisfaction, maintaining customer accounts internally and externally. • Responsible for account acquisition, account retention and account penetration of a portfolio of customers and prospects that the CSR documents on the GCR/TDS Fleet Profile Form. • Develops and builds consultative relationships with existing and future accounts. • Establish business plans; develop customer strategies, sets expectations and goals through a planning process that includes itineraries, call reports, and target account management. • Collecting information on competitive new tire and retread products and services in the market. • Possess in-depth knowledge of GCR/TDS products and services, the CSR will leverage this knowledge to reduce customer’s cost. • Identifies opportunities for the company and works closely with customers. • Responsible for program compliance, administrative requirements and technical expertise. • Responsible for making routine customer contacts and for pick-up and delivery of customer tires, wheels and ancillary products. • Responsible for receiving credit applications on all new customers and credit information on existing customers as required by the credit department. Will also assist in collecting past due money from customers in partnership with the credit department. • Must have current and valid driver license and medical card. • Communicates and delivers the GCR/TDS package of value' to customers. • Responsible for performing and monitoring the mounted tire programs, out of service tire analysis programs, product testing and evaluations, fleet inspections and inventory management programs.
• Responsible for performance within the assigned sales territories -- revenue and profit growth, customer retention and account acquisition • Lead the sales team to grow sales and profits through existing customers and to acquire new business • Identify target customers and guide outside sales representatives to pursue them • Develop customer quotes • Call on existing and / or prospective accounts • Share market information and report performance, opportunities and competitive situations