Bottrop, North Rhine-Westphalia, Germany
Personal Statement • Over twenty years’ experience in the telecommunication and IT industry focussing on Network Operation Network Deployment and Project / Program / Service Management • Passionate customer advocate • Proofen track record of large scale project and program management • Ability to lead and manage teams • Used to cooperate in international and multicultural environments • Proactive, structured approach and effective communications • PMP, AGILE and ITIL certified
• Responsible to restructure the regional delivery organization comprising plan, build, acceptance and hand over to operations • Restructuring of deployment processes and tools to enable 3 digit number of site delivery quarter over quarter • Defining new partner scope of work catalog and implementation of simplified material and service items • Establishing of productive rollout factory from low 2 digit number of sites Quarter over Quarter to a reliable 3 digit number of passive and active installations including network implementation into customers network • Managing relationship internal Vantage Towers and customer on Exco level • Budget and result responsible
• Responsible to setup a central Project Management Office for a new customer segment as projectized organization • Definition and setup of governance, reporting, processes, contract fulfillment, financial control, and tooling • Hiring and onboarding of new PMO team members • Establishing external customer governance and SLA management
• Program Management for the operational 5G readiness of 1&1 Versatel in cooperation with Rakuten • Prime Interface for all operational and contractual agreements between 1&1 Versatel and Rakuten • Establishment of network operations center functionalities related to OpenRan (CU / DU network elements), 5G transport (XHaul) and 5G Security • Transformation Management from legacy into 5G centric operation • Stearing of related subprojects concerning process, tool, security and operational readiness • Onboarding and enabling of new ressources
• Senior Program Manager responsible for deployment and integration of front, mid and backhaul infrastructure, SDN solutions and network automation • Preparing networks for 5G and webscaler traffic demand
• Service and Program Manager for Juniper Networks engagement in the mobile security and aggregation environments at Deutsche Telekom • Transition of security and aggregation services from a partner contract into Juniper Networks direct support contract • Responsible for large scale swap out / deployment project to modernize the mobile security and aggregation infrastructure at Deutsche Telekom • Security Operation comprissing of IPsecurity, GiLAN and SASE • Accountable for SLA conform operations of Juniper platforms and services and leading of assigned onsite and remote teams • Onboarding of new services and introduction of Juniper tools, services, resources and support setup to Deutsche Telekom’s operations teams • Handling of multiple complex engagements simultaneously • Leading Monthly / Quarterly Service Review Meetings with customers executive management • Position Juniper products and services in road map meetings and help the customer to further accelerate performance and results • Provide consultancy to the Juniper Networks sales team with insights, documentation and analysis from customer insights gained during daily interaction, network performance and competitor landscape • Orchestration of Juniper Networks engineering, global support organization and product management to manage product lifecycle, new product introduction and emergency fault restauration
• Service Delivery Manager for Telefonica Germany • Transformation of Telefonica’s data center installation services into a Managed Services organization at Computacenter • Leading the Computacenter engagement at Telefonica Germany • Accountable for all services and service sales around Managed Telecommunication Network Services and Professional IT Services • Account human and professional responsibility for a team of 6 Service and Operations Manager • Account full profit and loss responsibility for assigned customer unit including services sales target and EBIT margin • Leading Quarterly Business and Service Review meetings with customers and Computacenter executive management