Cologne Bonn Region
Workforce Management, Forecasting, Sales & Performance Reporting, People Management, Project planning & Project Execution following Prince2 methodology Specialties: Reporting, Forecasting, Workforce Management, Strategical Planning, People management
* Setting up procedures to optimise workflows on different anchor points like order enter & processing & warehousing * cost-reduction by inventing and developing the paperless office and less mail * establishing new business channels like amazon market * reaching out to international customers within Europe (mainly UK, Romania, Netherlands) * evaluating customer potentials and optimise CTS pricings * setting up CRM tools for historical sales reporting, sales forecasts and customer specials
Milestones: - ACD implementation Transera Seratel across the region DACH/BeNeLux. (Discovery, Best-Practice Consultancy, Configuration, Testing & Post-GoLive Support) - Incident Management Tool RightNow CX implemented across the region DACH/BeNeLux. (Discovery, Best-Practice Consultancy, Configuration, Testing & Post-GoLive Support) Increased Productivity & Efficiency in the ContactCenter by skill-based routing