Greater Barcelona Metropolitan Area
A detail-oriented, team-player with strong organizational skills who is able to handle multiple projects across multiple geographies simultaneously. Fluent in English, German and Spanish with a strategic focus on international operations and technological innovation. Specialties: Project Management, Operations Management, Team Management, People Management, Business Development, Budget Control, Strategic Planning, Strategies and goals, Business Planning, Staff Management, Verbal and written communication, Issues Resolution, Partner-ships and Alliances, Facilities Management, Teamwork and Collaboration, Relationship Building, Decision-Making, Team building, Problem-solving abilities, Collaboration, Business Leadership and Management, Change Management, Performance Evaluation and Monitoring, Organiza-tional Skills, Customer Service Management, Process Improvements, Organizational Structur-ing, Staff training/development, Customer Service, Attention to Detail, Time management abili-ties, P&L Management, Program Management, Contract and Vendor Management, Talent Acquisition, Financial Management
At Global Residence Care, our mission is to provide high-quality home service and support to global customers in an integrated, professional and timely way. We carefully chose the best local service providers for each project and monitor their performance to ensure best-in-class service and support for our demanding global customers. www.globalresidencecare.com
Global End-User Services Director at this $4 billion flavor and fragrances company. Responsible for ITIL Service Management for 10,000 global users in over 60 countries. Defined global governance and provided service oversight and strategic direction to a team of more than 80 onsite and remote IT professionals with an annual budget of over $10 million. Responsible for implementing global ISO 27001 IT security standards, modern digital work-place, cloud solutions and global IS service delivery change and transformation to ensure end-user productivity and cost-effectiveness in over 100 markets around the world.
Global End-User Services Director at this $4 billion flavor and fragrances company. Responsible for ITIL Service Management for 10,000 global users in over 60 countries. Defined global governance, service oversight and strategic direction to a team of more than 80 onsite and remote IT professionals with an annual budget of $10 million. Responsible for implementing global ISO 27001 IT security standards, modern digital workplace, cloud solutions and global IS service delivery change and transformation.
Global Operations Director at this $14 billion multinational IT service and consulting firm. Responsible for the daily operations of a 100+ person global IT Service Desk for BMW providing 24x7 service to 100,000+ employees in Europe, North America and Asia. Financial and quality responsibility for multi-million-Euro, international service contract including daily interaction with executive-level customer and internal management. Managed the global implementation of standards, processes and change management.
Global Operations Director at this $14 billion multinational IT service and consulting firm. Responsible for the daily operations of a 100+ person global IT Service Desk for BMW providing 24x7 service to 100,000+ employees in Europe, North America and Asia. Financial and quality responsibility for multi-million-Euro, international service contract including daily interaction with executive-level customer and internal management. Managed the global implementation of standards, processes and change management.
Regional Director at this $22 billion multinational technology and services firm. Directed the European Digital Transaction Processing Services in four countries with P&L responsibility for $7 million and personnel responsibility for more than 100 employees. Responsible for the daily operations of a 50-person European Human Resources Shared Service Center for Austria, Germany, Switzerland and expatriates for General Motors. Managed the transition of five German-speaking sites as part of a 100-person, global Finance and Accounting outsourcing deal which included the process definition, hiring, training and system testing necessary for centralizing activities in Krakow, Poland. Managed the IT and Facilities teams on a daily basis, resolving internal and external issues and providing operational excellence to all customers in Barcelona and across Europe.
International Operations Director at this Application Service Provider to the photo industry. Key account and project management of a global, multi-million dollar, distribution agreement with AGFA, the word's third largest consumer imaging group. Responsible for international business development and management of a network of European distributors. Exceeded sales objectives and accounted for over 80% of revenue. Directed the software development team as the interface between customers and programmers. Managed the software development, maintenance and release cycle.