Edmonton, Alberta, Canada
PROFESSIONAL SUMMARY Senior operations leader with more than 25 years of progressive experience in business operations, facilities management, and team leadership across multi-site environments. Proven track record of improving operational performance, controlling costs, and strengthening service delivery across large regional portfolios. Experienced in leading diverse teams, managing complex budgets, and aligning day-to-day execution with broader business strategy. Known for a practical, hands-on leadership approach with a strong focus on accountability, safety, and continuous improvement. KEY ACHIEVEMENTS -Delivered over $900K in annual cost savings through process improvements, operational efficiencies, and vendor optimization -Led and developed teams of 385+ employees and 112 subcontractors across multiple Western Canada locations -Increased operational efficiency by 18% through standardizing processes and improving workflow systems -Maintained client satisfaction levels above 95% through proactive service management and quality controls -Reduced incident rates by 24% through improved safety training, oversight, and compliance practices -Successfully supported multiple business units through restructuring initiatives that improved financial and operational performance
Provided strategic leadership and operational oversight for BGIS Building Maintenance across Western Canada, managing a workforce of more than 385 employees and 112 subcontractors across a diverse regional portfolio. Accountable for service delivery excellence, operational performance, client relationship management, financial oversight, compliance, and regional growth initiatives. -Directed all aspects of regional operations including workforce planning, budgeting, scheduling, compliance, and performance management -Led, mentored, and developed supervisors and operational leadership teams to strengthen service quality, accountability, and customer satisfaction -Implemented and monitored health and safety programs, toolbox meetings, operational audits, and compliance reviews across multiple sites -Optimized operational processes and financial performance through strategic budget management and continuous improvement initiatives -Partnered with senior leadership to support organizational objectives, operational planning, and long-term growth strategies -Maintained strong client and stakeholder relationships through proactive communication, issue resolution, and service delivery management -Drove employee engagement and retention through leadership development, coaching, and performance management programs -Identified operational efficiencies and implemented workflow improvements to enhance productivity, consistency, and overall operational effectiveness
Managed regional operations and service delivery, ensuring consistent service quality, operational efficiency, and financial performance. -Provided leadership and direction to regional teams by establishing performance expectations, monitoring KPIs, and driving operational accountability -Developed and maintained strong client relationships, contributing to increased customer retention and repeat business opportunities -Recruited, trained, coached, and retained high-performing employees to build a strong and dependable operational team -Oversaw budgets, resource allocation, and operational expenditures to ensure projects and services were delivered efficiently and within scope -Implemented performance management processes and workflow improvements to enhance productivity, communication, and operational consistency -Worked closely with internal teams and stakeholders to resolve operational challenges and support continuous improvement initiatives
Selected to lead overall Operations and Business development initiatives across multiple divisions within the organization, with responsibility for operational performance, growth strategies, customer service, and profitability. -Directed day-to-day operations across three business divisions, ensuring operational efficiency, service quality, business growth strategies that increased market presence -Led operational restructuring initiatives focused on improving workflows, automating administrative functions, and reducing operational inefficiencies -Held full accountability for operational performance, profitability, customer satisfaction, and business development activities -Evaluated existing operational structures and implemented organization-wide improvements to strengthen performance and accountability -Successfully revitalized underperforming business areas through strategic planning, operational oversight, and team leadership -Developed and managed marketing and brand development initiatives to strengthen visibility and support business growth AR Transport -Identified opportunities to improve transportation logistics, workflow coordination, and operational efficiency -Implemented process improvements to enhance service delivery and customer satisfaction -Provided leadership and operational guidance to transportation teams Auto Rescue Towing -Reviewed existing operational procedures and implemented updated policies and workflow improvements -Supported compliance initiatives related to transportation regulations, safety standards, and operational procedures Carter Motors -Developed and implemented online marketing initiatives that generated an immediate increase in vehicle sales performance -Increased monthly sales revenue from approximately $6,000–$50,000 through targeted sales and marketing strategies -Improved operational visibility and customer engagement through enhanced marketing and sales processes
Rockworks Design specialized in the design, renovation, and installation of high-end residential projects throughout Edmonton and surrounding areas, with a focus on custom bathrooms, media rooms, and interior upgrades. Sales & Client Relations -Promoted and secured residential renovation projects through client consultations and relationship development -Worked closely with homeowners to identify project goals, develop renovation concepts, and prepare detailed project estimates -Delivered a high level of customer service by maintaining clear communication, managing expectations, and ensuring client satisfaction throughout each project -Built a strong reputation through quality workmanship, reliability, and repeat customer referrals Project Management -Managed multiple renovation projects simultaneously from planning through completion -Coordinated staffing, scheduling, subcontractors, materials, and daily project activities to maintain timelines and budgets -Recruited, supervised, and supported employees and subcontractors across multiple trades -Provided hands-on project involvement while resolving construction challenges and adapting schedules as required to ensure successful project delivery
SBS is a Canadian leader in commercial and retail cleaning and maintenance services, recognized for delivering consistent quality, reliability, and service excellence across national accounts. Sales & Business Development -Drove significant revenue growth by developing and implementing a targeted telemarketing and B2B sales strategy -Supported operations and sales teams in preparing cost estimates, client proposals, and quotations across Alberta and Saskatchewan -Strengthened market presence through direct business development, networking, and client engagement activities -Contributed to sales conversion and account retention through effective follow-up and client support Operations & Staff Leadership -Led and supported multiple Operations Managers, focusing on recruitment, training, coaching, and performance management -Improved team productivity through structured workflow planning, clear accountability, and ongoing mentorship -Resolved operational challenges and supported continuous improvement across regional teams -Fostered a performance-driven culture focused on service quality, efficiency, and results Project Management -Coordinated and supervised specialized cleaning and maintenance projects from planning through completion -Ensured projects were delivered on time, within budget, and aligned with client expectations and service standards -Managed scheduling, resource allocation, and operational execution across multiple project sites Client Relations -Built and maintained strong relationships with key clients and internal stakeholders to ensure service excellence -Developed long-term client retention and referral business from small businesses to national accounts -Proactively addressed client concerns and implemented solutions to maintain high satisfaction levels and repeat business -Consistently ensured client needs were met or exceeded through responsive communication and service delivery