Greater Tampa Bay Area
11x Salesforce certified and Trailhead Ranger. Experienced professional in the Salesforce consulting and administrative space. I have worked on a wide variety of projects, including Sales, Service and Manufacturing Cloud implementations, org migrations, process improvement and automation, data and org management, and client training. I am always seeking new knowledge and striving to improve myself.
Most of my time spent on implementing Salesforce projects for customers as part of the Managed Services team, including: - Working closely with clients on declarative solutions with Lightning Flow and Process Builder - Took on a metadata transition for a client with 1000+ users and rebuilt legacy metadata as needed - Assisted in dashboard design and buildout for Tableau and Tableau CRM - Assisted in managing a client org with CPQ installed - Managed several clients while working on and managing up to 10+ smaller projects simultaneously Other minor works include creating custom solutions for clients such as complex Approval Processes, Lightning Flows, custom formulas and custom reports.
Aided company operations by organizing and managing client information. I helped to onboard new reps by assisting in the account transfer process as well as opening new accounts for existing and new clients.
Helped to manage a telecommunications fiber optic cable running from Atlanta to Miami. My day-to-day operations involved managing USIC portal to help prevent future outside interference with business operations. I also communicated with local construction contractors and telecommunications firms to avoid any possible danger to the fiber optic mainline.