Raleigh-Durham-Chapel Hill Area
Head of Transformation | Site Leadership Team | Senior Director PMO | Senior Project Manager | Senior Change Manager | Customer Program Manager | Client Success Manager | Senior Manager of Strategy and Execution | Site Operations Manager Accomplished transformation/operations leader with over 10 years of experience driving change through Lean Six Sigma, project and portfolio management, and strategic execution. Proven success improving customer experience, employee engagement, and business performance in life sciences, technology, and education sectors. Highly motivated and results oriented Lean Six Sigma Black Belt and certified Project Management Professional, known for complex problem solving, leading high impact initiatives and building effective teams. Extensive leadership experience, combined with proven written and verbal communication skills. Thank you for viewing my profile. I'm a project and change management junkie with decades of experience in technology and pharmaceutical manufacturing. I've been managing subject matter experts for the last 10 years and have a true devotion for driving accountability, engagement, and career development for my staff. I have a passion for ongoing education and have spent the last few years refining my skills in complex problem solving, defining key performance indicators (KPIs) to accurately measure and monitor business success. If you are looking for a creative and passionate professional to help transform your business, please reach out via LinkedIn. Lean Six Sigma Black Belt | Lean Six Sigma Green Belt | Certified PMP | Shingo Discover Excellence | Shingo Systems Design | Kaizen Event Facilitation | Certifed BOLD Workout Facilitator | Certifed Customer Journey Mapping Facilitator | Business Transformation | Change Management | Senior Director Project Management Office | Executive Stakehold Communication | Continuous Improvement | Operational Excellence | Cross Functional Leadership and Collaboration | Training and Compliance Manager | Client Success Strategy | Disciplined and Structured Problem Solving | Management Consulting | Medical Emergency Response Training and Certification | Executive Sponsor for Employee Resource Group for Volunteerism | Big Data Analytics | Manufacturing Performance | Microsoft Office Suite, Project, and Visio
• Most recent workshop drove $2.2M in cost reduction in 5 months • Business Transformation and Change Management • Lean Six Sigma Black Belt and Kaizen Facilitation • Project Portfolio Management • Executive Stakeholder Communication • Continuous Improvement & Operational Excellence • Cross Functional Leadership and Collaboration • Disciplined and Structured Problem Solving
• Managed team of 8 professionals and 12 contractors. • Global deployment of SAP/Hana - $32M, establishing a network-wide business management system. • Global deployment of LIMS v8 - $12M, centralizing and improving data accuracy and readiness. • Oversaw training compliance of 575+ site employees to meet Food and Drug Administration requirements. • Facilitated lean and kaizen workshops to improve site productivity and employee engagement. • Executive Sponsor, Employee Resource Group for Volunteerism. • Member, Medical Emergency Response Team.
• Supported six biopharmaceutical clients across clinical and commercial programs. • Increased commercial revenue from $12.2M in 2019 to $25.2M in 2021 through program success and relationship growth.
• Managed a team of 8 professionals, supporting 31 enterprise clients with a $12M revenue portfolio. • Drove renewal and expansion efforts with a focus on analytics and process improvements. • Provided internal training over the key elements of Lean Six Sigma and basics of Project Management.
• Managed a global team of 12, supporting $1B in business through strategy, execution, training, systems design, and project and change management. • Certified Lean Six Sigma Black Belt; delivered $2.2M revenue and $500K+ profit via process improvement.
• Create/implement Project Portfolio business management system to ensure alignment and prioritization with strategic business objectives. • Focus on Customer Journey Mapping and BOLD Workouts to capture the “Voice of the Customer.” • Responsible for managing executive budget of $1.2M. • Managed operations for a 120 seat contact center with focus on multi-channel post-sales support, metrics reporting, workforce management, quality assurance, and improving the end-to-end customer experience.
• Held responsibility for all product launches, offerings, and portfolio maintenance activities for Lenovo.com/North America, which delivered $375M in revenue and $24.8M in profit (fiscal 2012). • Designed and implemented business development strategies to facilitate growth for comparative shopping engines and assisted with same for Search Engine Optimization, Affiliate, and Affinity Programs.