Micah Franklin

Experienced IT & Admin Professional | Skilled in Problem-Solving, Communication, and Organizational Management

Long Beach, California, United States

About

Having majored in Computer Science and being proficient in programming languages such as C++, Java, and Python I am studying the latest cybersecurity at California State University of Long Beach. There I am honing my networking skills as well as gaining hands on experience by building mock security operations within Windows OS, and Linux environments. I am always continuing my skill-building by monitoring for AWS updates, Cybersecurity news, Technology trends etc. I am seeking opportunities in my field as a young cybersecurity professional.

Experience

  • City of Long Beach (Long Beach, California, United States)
    • Recreation Coordinator
      Jul 2020 - Present · 6 yrs

      Organized and implemented community programs for diverse age groups, enhancing engagement and participation across children, teens, and seniors. Coordinated 10+ weekly classes and events, ensuring seamless execution Trained and supervised a team of 5 staff, promoting teamwork and high-quality program delivery.

    • Recreation Lead
      Jun 2016 - Jun 2020 · 4 yrs 1 mo

  • IT Help Desk Technician at traffic management Inc.
    Jan 2023 - Jan 2024 · 1 yr 1 mo

    Managed user accounts for over 100 personnel using Active Directory Utilized proprietary ticketing software to effectively address an average of 20 client issues weekly Collaborated with software development teams to identify and mitigate recurring issues

  • Information Technology Help Desk Technician at California Lutheran University
    Sep 2017 - Aug 2021 · 4 yrs

    Managed a customer support line, addressing IT inquiries from students and providing solutions. Utilized Office 365 to create and enhance over 100 documentation files, improving accessibility and clarity. Collaborated with senior faculty to assess and test computer vulnerabilities, ensuring data security and compliance.