Auckland, Auckland, New Zealand
A strong leader with a progressive record of achievements. Utilizes "hands on" management style and has visionary leadership skills with the ability to inspire and develop self and others. Adept at building and developing relationships with stakeholders at every level from front line staff, suppliers, management and owners.
#1 in Overall Guests Satisfaction across 25 Hilton Properties in Australasia - First Month & Second Month of Opening. 2nd on the 3rd Month. Second Month achieved above target Revenue.
Employee of the Year 2020. Overall True Hospitality Award 15 October 2020 Employee of the Quarter (4) 2019 Problem Solver - December 2019 Employee of the Quarter (1) True Listening - April 2019. Responsible for driving New Corporate Business and Managing Current Accounts from Total Account Perspective (Room Nights and Conferencing). Responsible for Generating Revenue by Leading and Managing Sales Activities with Annual Business Plan and Strategic Sales Revenue Plan.
Successful pre-opening, Achieved Guest Satisfaction Target and Maximizing Manpower Capabilities. Successfully opened the first Upscale Boutique Hotel of Intercontinental Hotels Group in SIngapore. Competently passed the following important Matrix for Intercontinental Hotels Group: Brand Audit & Heartbeat (Guest Overall Experience, Problem Handling & IHG Recognition). Championed IHG Recognition among all other Intercontinental Hotels Group Properties in Singapore as of November 2016. Top 5 out of 308 Hotels, Trip Advisor Singapore, October 2016
Awarded as Most Improved Department for 2013, vital in meeting the 10/10 Hotel Matrix Brilliant Basic 101/10 Achievement for 2013 Most Improved Employee Survery Scores for 2013 and first half of 2014 Generating new concept and upselling incentives yielding to achievement of 2013 Targets amounting to SGD 549,962. Part of the Area Talent Review in SIngapore Cluster and recognized as one of the High Potential Employee by the General Manager.
Lead the Front Office Team in the absence of the Front Office Manager Educate, train and ensure Compliance on Brand Standards and Service Behaviour & Governmental Regulation. Ensure all staff has tools, training and equipment to carry out job duties. Consistent monitoring of company Quality Measurements (Heartbeat and Brilliant Basics) Control of Yield and Revenue Management of different online channels