Istanbul, Istanbul, Türkiye
• Managed daily front office operations, ensuring high service standards and excellent guest satisfaction • Provided operational support across departments, working closely with Housekeeping, F&B, Engineering, and Management • Actively contributed to achieving Wyndham Green Certification – Level 1, supporting sustainability standards and audits • Collaborated closely with the Sales Department to: • Coordinate room types, rate codes, and packages • Configure and maintain Opera PMS settings in line with sales strategies and brand requirements • Assisted in inventory and room configuration management, including: • Reconfiguring existing rooms to create two additional Triple Rooms, increasing sellable inventory and revenue potential • Supervised, trained, and motivated front office staff to improve service quality and operational efficiency • Handled VIP guests, special requests, and complex guest complaints professionally • Ensured full compliance with Wyndham brand standards, SOPs, and operational procedures • Supported management with operational planning, reporting, and continuous improvement initiatives
• Supervised front desk team and daily shift operations • Supported management with reporting and staff coordination • Maintained high guest satisfaction scores