Merchantville, New Jersey, United States
Process Improvement Professional familiar with the insurance industry, passionate about simplifying complex problems and pursuing practical solutions, and has experience in education of all levels, whether in the corporate world or academia.
- Lead strategic programs to improve operational support of HSB Products - Utilize task mining software for in-depth process analysis - Consult on transformation projects for the next generation HSB Services
- Manage Process Excellence and Quality Assurance teams for the Service Operations - Lead key strategic projects at both a domestic and international level - Establish controls for Business Process Management - Create and deliver crucial process consulting services for various departments throughout the organization
• Strategic IoT Operations Management: Spearheads scalable strategies to fortify IoT operations. • Collaborative Product Enhancement: Works with Client Managers and Engineering to optimize product delivery to customers. • Product Ownership & Development: Acts as Product Owner for software development initiatives. • Team Leadership & Service Management: Manages customer-facing staff, ensuring top-tier service delivery. • Process Enhancement & System Innovation: Creates improved dashboards in Dynamics CRM for managing workloads and tracking metrics. • Transformational Leadership: Guides teams through a substantial workload increase, tripling productivity.
• Educational Instruction: Delivered comprehensive Western Civilization courses both online and on-campus.
• Educational Instruction: Successfully prepared students for both standardized tests as well as high school math and history
• Data Verification & Review: Diligently reviewed incomplete data matches within incoming policy data, ensuring accuracy and completeness at Hartford Steam Boiler
• Independent maintenance: Supervised data backup functions, escorts necessary personnel to server rooms, and documented all procedures for data security.