Toronto, Ontario, Canada
The hardest product problems aren't technical. They're organizational — and most companies don't know the difference. I've spent 17 years building products at the intersection of behavior change, data, and revenue — across loyalty, health tech, and B2B SaaS. Not as a domain specialist. As someone who recognizes that the underlying mechanics of engagement, retention, and monetization are the same whether you're running AIR MILES, a benefits platform, or an enterprise software business. That pattern recognition is the edge. At LoyaltyOne I owned the AIR MILES mobile product — building one of Canada's first location-aware loyalty experiences using geofencing and beacons, serving several million users across a program with 15 million active collectors. I later led global innovation strategy for the business, standing up Zero Gravity Labs to future-proof the company's next decade. At Achievers I ran product as CPO, driving 50% monthly active users across 4 million members. At TELUS Health I've helped build the platform now used by 50% of all primary care physicians and nearly 60% of pharmacists in Canada. The throughline isn't the industry. It's knowing how to move an organization toward something it hasn't built yet. I've spoken at Idea City. I proudly serve on the advisory board for #Tech4SickKids at SickKids Hospital.
Responsible for setting the product roadmap, AI strategy and the groups of teams supporting the "Payvider" organizations for both providers (e.g. doctors, pharmacies) and payors (e.g. insurance companies). TELUS Health needed a product and AI strategy that could monetize emerging technology across one of Canada's most complex regulated ecosystems — serving both the providers delivering care and the payors funding it. Delivered over $1M ARR from AI solutions moved into production, with over a dozen Agentic AI experiences deployed across the portfolio in 2026 Built and launched multiple partnerships with industry-leading companies, integrating third-party capabilities seamlessly into existing platforms Restructured team norms and cross-functional communication across a distributed product organization spanning providers, pharmacies, and insurance payors
Achievers, a PE-backed SaaS business, had a fragmented product suite and needed a unified platform strategy that could scale to enterprise, satisfy analysts, and drive the business past $100M in revenue. Replatformed the entire product onto microservices architecture and Google Cloud, consolidating siloed products into the Achievers Employee Experience Platform while sustaining industry-leading customer satisfaction scores Raised member engagement 40% over six months and grew the product and design organization from 30 to 50+ across product management, UX, data science, and product operations Assumed co-leadership of the Engineering organization for close to a year, owning both product and technical execution simultaneously Earned Everest Group recognition as Most Capable and Most Innovative product of 2024, with perfect scores for Vision, Strategy, and Technology in both 2024 and 2025; integrated TemboSocial acquisition into the core platform Achievers crossed $100M in revenue and became the analyst-recognized category leader.
LoyaltyOne needed to future-proof its business by building an innovation capability that didn't exist — from governance and culture to product pipeline and board-level accountability. Built the team from two founders to 25 data scientists and engineers, establishing the lab's operating model, recruitment strategy, and innovation culture from scratch Developed a portfolio of ventures from concept through MVP and Beta, demoing select initiatives to the internal board and early-adopting enterprise customers Authored and spoke publicly on intrapreneurship and innovation strategy, including an invitation to speak at Idea City Zero Gravity Labs gave LoyaltyOne a repeatable mechanism for testing and validating new business models at a point when its core needed to evolve.
Co-founder of Zero Gravity Labs the innovation arm of LoyaltyOne
Leading the digital development and defining the digital/mobile fan engagement + loyalty strategy and road map across all MLSE properties including: - Toronto Maple Leafs - Toronto Raptors - Toronto FC - Toronto Marlies - Real Sports Restaurant & Bar - E11even Restaurant - Air Canada Centre - BMO Field - Ricoh Collesium