Remscheid, North Rhine-Westphalia, Germany
•Recording and structured analysis of complaints automotive in the CAQ system, including prioritization, preparation for processing, and initiation of appropriate immediate actions both internally and externally •Serving as the primary point of contact for customers throughout the complaint handling process – from initial feedback to implementation of corrective actions •Coordination and management of internal complaint processing, taking into account customer-specific deadlines and requirements •Formation and quality-focused leadership of cross-functional teams for systematic complaint resolution •Targeted application and documentation of quality management tools and methods (e.g. 8D report, 5 Whys, Ishikawa diagram) •End-to-end responsibility for the entire complaint process – from initial registration to final closure – including tracking of corrective actions and verification of their effectiveness •Active contribution to the continuous improvement of complaint handling processes and related documentation
•Planning and execution of functional product tests as well as material tests such as thermal shock and corrosion testing •Preparation of tests and inspections according to test instructions and standards, including procurement of additional information/documents •Documentation, management, and interpretation of test results •Participation in the creation of laboratory test instructions and result recording tables, valid for all ZWILLING laboratories
•Development and evaluation of preventive measures for production assurance •Improvement of process capability and continuous enhancement of product quality •Determination of part quality on the machine line using gauges, standard measuring instruments, and digital measurements •Tracking of action plans and verification of their effectiveness •Indirect involvement in complaint management within the automotive