Istanbul, Türkiye
-Manage the positioning of corporate products, solutions, and services by analyzing customer needs and preparing accurate proposals. -Develop and maintain long-term relationships within the assigned customer portfolio while identifying new business opportunities. -Collaborate with pre-sales teams, product managers, vendors, and distributors to design the right solution and support project planning. -Oversee the end-to-end sales cycle, including proposals, contracts, purchasing, delivery, installation, and invoicing processes. -Participate in customer meetings, deliver presentations, organize demos, and support basic technical configuration activities. -Monitor market trends and competitor activities to provide insights and recommend appropriate actions. -Lead tender and RFP processes, prepare required documentation, and manage post-tender follow-up. -Prepare and share regular reports on sales performance, opportunities, customer activities, and forecasting. -Coordinate with logistics, technical, finance, and service teams to ensure smooth delivery, installation, and customer satisfaction. -Manage multi-channel customer, vendor, and supplier relationships to expand touchpoints and strengthen collaboration.
-Manage and strengthen relationships with key clients, serving as their main point of contact for VMware & Veeam products and solutions. -Support partners with technical and commercial guidance to help them grow their VMware & Veeam business and market share. -Stay up to date with VMware & Veeam technologies and industry trends, offering proactive recommendations to optimize customer environments. -Drive sales and business growth by executing VMware & Veeam BU strategy and aligning with vendor goals. -Collaborate closely with VMware & Veeam vendors and partners to ensure TD SYNNEX is recognized as a trusted advisor. -Lead key tenders and large deal negotiations to deliver profitable outcomes. -Enable and support internal sales teams to increase revenue and customer loyalty. -Identify and onboard new vendors, expanding portfolio opportunities and driving business development initiatives.
-By continuing the sales activities, contribute to increasing the efficiency of the existing private customer portfolio and expanding it with new strategic customers. -Contribute to achieving the overall goals of the department within the company's sales/marketing strategy by performing necessary data entry and reporting. -Coordinate and record written and verbal customer complaints. -Introduce and promote the company and its solutions to existing and potential customers, ensuring their awareness. -Analyze customers' needs, coordinate with the necessary solution teams, and convert these needs into sales, as well as carry out the sales process. -Conduct market research in the responsible sector (General Industry) and develop the customer portfolio. -Actively participate in customer evaluation and satisfaction measurement studies and create action plans based on the results. -Handle all operational activities related to sales when necessary, such as preparing and following up on proposals, approval processes, order generation, etc.
-Provide account management, business analysis, service delivery, customer onboarding and services to many customers. Ensure customer satisfaction and retention. -Searching for new sales opportunities in customer environment, working with pre-sales and sales teams to increase the revenue. -Monitoring the forecast and actual costs of old and new Purchase Orders. Also, tracking invoices for all POs. Billing the list of goods agreed with KYNDRYL customers. Financial management for all contracts and provide the global security standards for the customer's IT environment : GDPR, PCI-DSS, ISO27001 etc. Risk Management. Ensure effective project communication & on time status reporting.Monitoring of customer's risk and issue processes in KYNDRYL processes. Process Management in accordance with ITIL.
-Effective engagement with all delivery towers ensuring end to end service delivery across all technology services. Provide all customer's demand is met on time and appropiate resources are assigned.Produce solutions together with the local resourses and CIC team for requests when necessary. -Monitors and reports on service delivery (in SLA) and overall performance. -Ensure effective project communication & on time status reporting.Monitoring of customer's risk and issue processes in IBM-KYNDRYL processes.