Istanbul, Türkiye
Experienced Manager with a demonstrated history of working in the automotive industry. Skilled in project management, brand launching, automotive engineering, production, training, sales and operation in automotive industry. Strong operations professional with a 3.52 focused in Mechanical Engineer from İstanbul Üniversitesi / Istanbul University.
• Establish STLA used vehicle marketplace brand from green field • Responsible building Customer Journey, CX, CS, lead management, ATL, BTL, all marketing activities • Team management • Network development • Responsible from brand P&L • Responsible launching campaigns to ramp up the sales pace
• Responsible from used cars’ sales operation and purchase • Coordinate the team for catching the sales target • Find the proper vehicles that can be easily sold by contacting proper customers • Creating buyback contracts for supplying the vehicles for the next months • Manage the team for the fluent sales operation ie. creating registration, insurance, proper vehicle expertise and all other documentation • Manage the vehicle expertise team for the proper and detailed expertise for customer satisfaction
• Responsible from local and global trainings • Prepare and organise trainings in terms of sales managers’ and sales advisors’ needs • Manage the training application name SEAT Live –created and implemented by myself- by loading news and training videos • Create interactive and/or hub technology, sales process training videos • Manage the local and global training organisations
• Responsible from Transmission, CRS & Flywheel, AIS, Cooling, Fuel, Exhaust • Analyse TGW and Warranty issues and identify as supplier quality, final assembly plant process quality, design quality or as any other source • Coordinate resolution of supplier quality and plant quality /manufacturing issues by liaising with relevant teams • Identify best design solution for design quality issues by liaising with Core Engineering teams / Vehicle Function Groups • Drive engineering concerns through change management process • Act as member of Variability Reduction Team and lead for PVT roles • Raise and track projects through Balanced Single Agenda for Quality system • Support in-cycle program changes • Resolution of Fresh Eyes Review and AIMS issues • Use 6 Sigma tools and processes for resolution of complex problems • Develop/Implement Quicker Service Fix • Production vehicles Bill of Material record corrections • Service parts release and record corrections • Assessment of Alert and SREA requests • Support lead and sister vehicle plants for resolution of manufacturability issues • Ensure and facilitate appropriate communications links with internal / external activities / areas. • Be familiar with and operate according to the Ford Quality System, including all procedures, reference sources, local procedures, local working practices and best practice engineering and quality tools / processes
• Responsible from Material Handling System turn key projects • Design verification • Process quality • Shipment • Implementation on time