Mert O.

Lead at Apple

London Area, United Kingdom

About

Young. Eager. Driven. I am an experienced employee with a demonstrated history of working and succeeding in the retail industry. Skilled in Research, Organisational Effectiveness, Customer Service, Leadership, and Public Speaking.

Experience

  • Apple (Full-time · 4 yrs 9 mos)
    • Lead ISE
      Jan 2025 - Present · 1 yr 6 mos

      Stepping into this leadership role, I’m driving key initiatives to elevate team performance, customer engagement, and operational excellence. My focus is on fostering accountability, supporting peers, and ensuring seamless execution of Apple’s retail strategies. With a strong track record in sales, customer experience, and product launches, including leading the Apple Vision Pro demo experience, I’m leveraging my expertise to make a meaningful impact during this tenure.

    • Expert
      Apr 2023 - Present · 3 yrs 3 mos

    • Specialist
      Oct 2021 - Apr 2023 · 1 yr 7 mos

  • Kricoss (8 yrs)
    • Assistant Manager
      Jan 2021 - May 2024 · 3 yrs 5 mos

    • Staff
      Jun 2016 - Jan 2021 · 4 yrs 8 mos

  • Catering Staff at QUALITY BANQUETING OCCASIONS LIMITED
    Jun 2018 - Apr 2022 · 3 yrs 11 mos

    Catered for multiple large events of 200-300 people. The job required working on a strict time scale to ensure meals were served promptly while also accommodating any dietary requirements. Work also required developing relationships with the guests to allow for a more enjoyable, personalised experience at events while enabling swift conflict resolution should any issues arise.

  • Campus Ambassador at Campus Group
    Oct 2019 - Apr 2020 · 7 mos

    Promoted a brand of sweets around university as part of a launch campaign. Role included interactions with other students and the general public, consisting of three stages; an initial market research stage, followed by offering samples and distributing the product , then once again a final market research stage.