Türkiye
At Microsoft, over ten years of experience has been dedicated to resolving complex technical challenges in web-based technologies and Azure services. Current responsibilities as a Senior Escalation Engineer include debugging, support, and expertise in Azure developer technologies, ensuring seamless operations for enterprise environments. Contributions focus on root cause analysis, long-term solutions, and optimizing the support experience. Partnerships with engineering and operations teams have enabled advancements in escalation management, support strategies, and initiatives like FY26 OPEX planning. With a passion for data-driven resolutions and continuous improvement, efforts extend to mentoring technical talent and enhancing Microsoft’s customer satisfaction. Solutions emphasize both immediate problem-solving and building scalable, resilient systems.
• Delivering expert-level debugging and support for web-based technologies, significantly enhancing system reliability. • Specialized in cross-platform .NET technologies and diagnostics, implementing debugger extensions to streamline processes. • Served as a subject matter expert on Azure services and AI technologies, fostering collaboration across teams. • I work closely with engineering, design, and operations teams to resolve escalations, improve product reliability, and contribute to continuous service improvement • I’m also involved in technical hiring and mentoring, helping to shape the next generation of support talent.
• Successfully passed both the SEE and EE escalation assessments within two years—an achievement that reflects my strong technical capabilities and commitment to continuous growth. Since then, I’ve been actively contributing to Microsoft Escalation Services, with a primary focus on web technologies and Azure. • I worked closely with cross-functional teams to troubleshoot and resolve complex technical issues, always aiming to improve the customer experience and drive long-term solutions.
• Operated as a key member of the EMEA escalation services team for Microsoft Premier Support. • Leveraged expertise in web-based technologies and CLR to resolve complex technical issues. • Utilized strong debugging skills in both User and Kernel mode, enhancing customer satisfaction. • Achieved MCP certification in implementing cloud solutions, contributing to a cloud-first strategy.
• Collaborated on innovative projects in Mobile Payment, NFC, and Mobile Financial Services at Yapi Kredi Bank. • Supported the implementation of Credit Card Issuing and Virtual POS systems, enhancing transaction efficiency. • Utilized Java frameworks and Oracle DB Services to drive project success and improve service delivery.
• Developed software solutions for Analog LCD TV and Digital Television Systems at NXP Semiconductors. • Collaborated on international projects in Singapore and France, enhancing cross-cultural teamwork. • Implemented products using C/C++ across Windows and Linux platforms, ensuring high performance. • Contributed to successful TV and STB projects for major clients including Sony, Philips, Vestel, and Beko.
• Developed embedded software for digital television and set-top box systems using C/C++ across multiple platforms. • Managed projects and provided system support for high-profile clients, including Sony and Philips. • Customized software solutions to enhance user experience and functionality, leading to improved customer satisfaction.
• Designed and developed ERP projects tailored for international clients, enhancing operational efficiency. • Spearheaded the STOKBARPLUS project, implementing Warehouse Management and Production modules for major factories. • Engineered a Material Tracking system for BAT, improving inventory accuracy and traceability. • Utilized Visual Studio and SQL Server to deliver robust software solutions, ensuring high performance and reliability.