Mert İşlek

E-Commerce & SaaS | Product & Project Manager | Growth

Istanbul, Türkiye

About

I have 7+ years of experience in e-commerce, product, and project management. During this time, I founded and built both a digital agency and my own e-commerce business, giving me a deep understanding of the challenges faced by both service providers and business owners. I have hands-on experience with Shopify, SaaS products, local e-commerce platforms, WordPress, and online marketplaces. Throughout my career, I've led end-to-end projects, working closely with clients, developers, designers, and cross-functional teams to translate business needs into practical, scalable solutions. Over the years, I've developed a strong understanding of e-commerce, digital marketing, SEO, UX, and software product development, enabling me to bridge the gap between business objectives and technical execution.

Experience

  • Co-Founder & Head of E-commerce at Bitkim.com
    Jan 2021 - Jan 2026 · 5 yrs 1 mo

    • Co-founded Bitkim.com and led the end-to-end e-commerce function, owning strategy, growth, customer experience, and operations. • Led cross-functional teams across development, digital marketing, design, customer support, and operations to deliver business and product initiatives. • Defined the e-commerce roadmap, working closely with the developer team to launch new features, optimize the customer journey, and continuously improve conversion and user experience. • Led CRO, UX, SEO, pricing, and digital marketing initiatives while using data and customer insights to drive business growth. • Successfully exited the company after five years.

  • Product & Project Management Consultant at Consy
    Aug 2020 - Oct 2022 · 2 yrs 3 mos

    • ⁠Provided strategic consultancy in both technology and marketing • Led technology implementations and supported marketing campaigns to drive business growth • Assisted in digital transformation initiatives, product development, and customer acquisition strategies • Worked closely with the executive team to align technology and marketing goals with overall business objectives

  • Co-Founder | Head of Product & Projects at Digital Pals
    Aug 2019 - Sep 2020 · 1 yr 2 mos

    • Managed end-to-end e-commerce projects for clients, driving website improvements, UX enhancements, SEO initiatives, and feature development across Shopify, WordPress, and custom e-commerce platforms. • Acted as the primary point of contact for clients, translating business requirements into technical specifications and coordinating development teams to ensure successful project delivery. • Led the planning and delivery of in-house digital products and features, working closely with developers and designers from concept to launch. • Collaborated closely with developers, designers, and digital marketing teams to optimize customer journeys, improve conversion rates, and deliver high-quality digital experiences.

  • Teaching Assistant of IE201(Operations Research) at Özyeğin University
    Jan 2017 - 2018 · 1 yr 1 mo

    • Effectively handling student questions during office hours

  • Production Planning Intern at Şişecam
    Jul 2016 - Aug 2016 · 2 mos

    • Compiled regular production schedules • Analyzed routing to ensure accuracy • Performed capacity planning • Prepared detailed updates for report generation