Prague, Czechia
KCS Coach: Training and mentoring colleagues, working on optimizing knowledge-sharing processes and improvements to the Knowledge Base, ensuring it remains an accurate and reliable resource. Assisting fixing formatting problems which can not be fixed by editor through editing HTML in source code. GHD Advisor: Served as an escalation point for complex user incidents, leveraging analytical thinking and an out-of-the-box approach to resolve issues efficiently before involving the Advanced Team.
• Answer incoming support related phone calls as the first line of contact for the AT&T customers • Providing support for all U-VERSE products - TV, phone, internet, • Maintaining positive customer satisfaction and relationship, • Handling inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activations and changes, etc.
Covid & Visa application process
Assisted iOS users with technical issues, delivering high-quality support in a fast-paced, multilingual environment while enhancing their knowledge and confidence in using their devices effectively.
• Understanding the customers' needs and offer them the product they need, or they may need with the product they want, and help customer during their decision making process through a phone call.