Charleston, South Carolina Metropolitan Area
Roper Rehabilitation Hospital
• Managed caseload of 5 medically and psychosocially complex clients per 2-4 weeks, developing individualized plans of care to address needs with 100% of clients and caregivers reporting increased efficiency with cares and increased confidence and preparedness ahead of discharge to home • Spearheaded process improvement initiatives, such as a project to address safety and maintenance protocols within a 32-bed step-down unit that reduced patent harm events related to patient equipment by 50% over four months • Initiated improved communication channels within a cross-functional team of 50, establishing a monthly meeting with internal stakeholders that increased patient satisfaction scores surrounding transition between inpatient and outpatient programs by 10% over 12 months • Coached new team members on using Epic EMR system, providing feedback on how to optimize use of the software via templates and dot phrases that ultimately decreased documentation time from ~60 minutes to ~45 minutes on average for high complexity evaluations • Trained six new staff members and students, and served as department liaison in new employee orientation sessions every other month, presenting on the value and role of therapy services in the hospital