Merlyn Koonamparampath

Product Design @ JetZero | Enterprise UX | Systems Thinking | Accessibility-Focused | MS IXD @ Pratt

New York City Metropolitan Area

About

UX Designer & Researcher with a strong Tech (Engg) background, creating human-centered experiences across Enterprise and Consumer-facing products in Enterprise Tech, Aviation, Cultural, and Non-Profit sectors. Skilled in Accessibility, Systems Thinking, Multi-Platform Design, and Research-driven decision-making. I translate complex problems into intuitive, impactful products, collaborating across teams to deliver meaningful solutions.

Experience

  • Product Designer at JetZero
    Jun 2025 - Present · 1 yr 1 mo

    Shaping the future of flight!

  • UX Consultant at Center for Digital Experiences at Pratt Institute
    Oct 2024 - May 2026 · 1 yr 8 mos

    Toyota Woven City (Feb 2026 - May 2026) | Ethnographic Research Conducting Ethnographic Research on Voice AI using CustomGPT for Navigation and Mobility purposes for elderly adults in urban cities Pratt Institute - Office of Research and Strategic Partnerships (Oct 2025 - Dec 2025) | Service Design Optimized ORSP’s Research Project Development experience by developing targeted communication frameworks to support diverse faculty archetypes effectively by using service design methods Shedd Aquarium (Feb 2025 - May 2025) | Adv Usability Research Conducting user testing with behavioral analytics tools like eye tracking and A/B testing to improve the Programs & Events ticketing flow across desktop and mobile Cooper Hewitt (Apr 2025 - May 2025) | Accessibility Audit Enhancing screen reader accessibility for their interactive digital collection to create inclusive experiences for their diverse users. IDbGLAM (Oct 2024 - Dec 2024) | Usability Analysis + Redesign Conducted usability testing to identify issues, driving the redesign of "Explore" and "Add Listing" pages, improving usability and navigation, while uncovering new revenue opportunities.

  • Pratt Institute (New York, United States)
    • Research Assistant
      Jan 2025 - Jun 2025 · 6 mos

      Assisted in the “Experience Design for IoT” course by creating tutorials and researching trigger-action programming and platforms like IFTTT and Home Assistant.

    • Graduate Assistant
      Sep 2024 - Dec 2024 · 4 mos

      For Student Success Center & Pratt First-Generation Committee: Assessed First-Gen student awareness through surveys, collaborated with admins to boost participation in Student Success programs, and developed social media strategies to promote First-Gen and Student Success events.

  • Jio Platforms Limited (JPL) (Full-time · 1 yr 11 mos)
    • UX Designer
      Nov 2023 - Jul 2024 · 9 mos

      Revamped web and mobile experiences for B2B Enterprise Applications and conducted User Acceptance Testing for in-house Jio Digital Apps to enhance user experience and functionality.

    • Graduate Engineer Trainee
      Sep 2022 - Oct 2023 · 1 yr 2 mos

  • Graphic Designer at Computer Society of Xavierites (CSX)
    Jun 2020 - May 2021 · 1 yr

    Curated and crafted the committee’s annual newsletter, while also designing posters and certificates for events.