Poulsbo, Washington, United States
A team leader with proven versatility, possessing highly developed written and verbal interpersonal communication skills informed by emotional intelligence, as well as socio-political & cultural sensitivities. An efficient multi-tasker, prioritizing project tasks to meet competing deadlines, equally effective working on self-managed projects, or team endeavors, creative problem-solver. Establishes rapport quickly & easily, trained to “de-escalate, connect & convert,” easily attains software proficiencies. Creating or revamping department operations to bolster efficiency, establishing procedure, policy & protocol when and where necessary. 26 years of customer service experience, 15 years of business & operations management, demonstrating a proven commitment to growth through customer satisfaction.
RAIN exists to help Washington State create safe and inclusive workplaces where every LGBTQ+ employee can bring their full authentic self to work, enabling them to do their best work every day for the people of Washington.
Creating a workplace culture of belonging for 70,000+ state employees, one day, one policy, one practice at a time.
• Assisting daily living for an elderly couple; making appointments, managing medications, meal preparation, grocery & household purchasing, scheduling cleaners, landscapers, services & repairs, transportation, teaching yoga, meditation, mindfulness, facilitating physical therapy, leading senior fitness, monitoring safety and upgrading facility for accessibility & mobility.
• Assisted Director of Event Management in daily tasks: note-taking, calendaring, lighting schematics, tenting, sourcing & obtaining any necessary props, equipment, costumes, linens, furniture, etc. • Received, reviewed & analyzed contracts for goods & services, event bills, and budgets. • Processed check requests, reconciled monthly credit card statements, and personal expense reports. • Drafted, proofread, and revised written & verbal communication; created sophisticated & respectful audience-appropriate messages, reflecting brand integrity & supporting company interests. • Applied for permits with Fire Departments & Department of Alcoholic Beverage Control for various Bay Area jurisdictions, pulling permits & permissions for bagging meters, street closures, truck parking, facility rentals, and other event logistics. • Generated and revised floor plans, schematics, event summaries, equipment orders, and pack-out lists. • Created mock-ups, design boards, and produced tasting menus for clients at show-kitchen & tasting room. • Received equipment rentals on-site, coordinated load-in & strike while maintaining good working relationships with various vendors. • Created and implemented a Loss & Breakage System, monitoring, returning, and tracking down lost rental equipment from various vendors and venues, reducing costs and increasing profits. • Refined processes and procedures towards streamlined operations. • Established and maintained data entry guidelines to ensure data integrity & overall database hygiene. • Acted as interdepartmental go-between, to coordinate efforts between the Production Department and Marketing, Graphics, Sales, Training & Development, Warehouse Operations, Culinary, and Design. • Obtained quotes and invoices from vendors and built & nurtured relationships externally & internally. • Substituted Office Operations & Sales Coordinator on routine basis, directly supporting Department Directors, Human Resources, CFO, & CEO.
• Office Administration, Membership Growth/Retention, Customer Service, Receiving/Sending Email, Updating Member Profiles, Initiating Membership Changes