Carol Stream, Illinois, United States
Senior Instructional Designer and Learning Experience Designer with extensive experience creating scalable, high‑impact learning solutions across corporate, financial services, and global brokerage environments. I specialize in instructional design, curriculum development, blended learning, eLearning development, performance consulting, and learning program management. My work centers on simplifying complex concepts, building clear and engaging learning experiences, and partnering with SMEs and business leaders to drive measurable performance outcomes.
In this role, I led the design and development of scalable learning solutions for more than 3,000 employees across a complex, fast‑moving business. I partnered closely with SMEs and leaders to translate business needs into clear, engaging learning experiences, including blended programs, eLearning, videos, and performance support tools. I used data—performance trends, survey insights, and quality metrics—to continuously refine content and improve outcomes. I also managed large virtual leadership events, coached early‑career designers, and managed multiple projects simultaneously to ensure high‑quality, on‑time delivery.
Across my roles as an Instructional Designer and Training Program Manager at Gallagher, I designed and managed end‑to‑end learning experiences that supported technical, sales, leadership, and early‑career development across a large, distributed organization. I conducted needs analysis, focus groups, and SME interviews to identify performance gaps and translate business requirements into clear, engaging learning solutions. I developed blended learning programs, instructor‑led content, digital modules, assessments, and performance support tools that improved consistency and capability across teams. In addition to designing content, I managed full program lifecycles — from planning and communications to facilitation, logistics, vendor coordination, and evaluation. This combined experience strengthened my ability to architect scalable learning solutions, partner effectively with stakeholders, and ensure a cohesive, high‑quality learner experience from initial analysis through delivery and continuous improvement. storyboarding, prototyping, and QA testing.
In this role, I designed and delivered training that supported sales performance, customer service, product knowledge, and technical skills for a large, distributed consultant base. I facilitated leadership development programs focused on coaching and performance management, produced digital training content during major system transitions, and coordinated speakers and learning experiences for national leadership conferences. It was a highly collaborative, fast‑paced environment that sharpened my ability to create engaging, actionable learning.
As the Training and Development Manager, I created a department that was viewed as a professional resource and business partner across the organization. My team supported all areas of the bank including retail, commercial and operations. During my time as the Training and Development Manager, my team successfully introduced on-line learning as a viable alternative for delivery of learning, automated key administrative functions and created a pre-employment screening process to help significantly reduce turnover for key entry level positions. Additionally, I was responsible for managing the departmental budget, the professional development of my team and administering the Educational Assistance Program.
I began my career as an Assistant Branch Manager and moved to the corporate training group in July 1995. I joined the group as a Training Specialist and continued to move up through the organization until I reached the position of Senior Training Consultant in March 2000. In my role as a Senior Training Consultant, I was responsible for the design, development, implementation and delivery of training programs, course materials and job aids to ensure top performance and excellent client servicing. I was also instrumental in the development of a training curriculum for all retail branch employees. Finally, as a Senior Training Consultant, I developed and managed relationships with senior management, internal clients, external consultants and vendors.