Makati, National Capital Region, Philippines
FinTech Product Manager with a background in business analysis and project management, delivering digital financial services across platforms. Co-led launch of Visa virtual card, international remittance services with Ria Money Transfer, and lending products—expanding access to payments, credit, and cross-border services. Experienced in building B2B partner ecosystems through API integrations with ECPay, UnionBank of the Philippines, and BDO Unibank. Skilled in customer journey design, partner onboarding, and cross-functional execution across Tech, Ops, Compliance, and Finance. Brings a strong foundation in finance operations (AP/AR, GL, reconciliation, reporting) and focuses on delivering simple, user-centric financial solutions.
PalawanPay Visa Virtual Card Enabled virtual card issuance for online transactions within the app. Led customer journey ideation and approvals; coordinated with Visa Inc., third-party processors, and developers; managed documentary requirements through GCT; led training and alignment with Finance, Compliance, Operations, and Support. PEPPA – Mobile (International Remittance Sending) Launched international remittance within the app. Led journey design and approvals; coordinated with internal teams; worked closely with Ria Money Transfer on service and technical implementation. PEPPA – OTC (Branch-based) Enabled international remittance via Palawan Pawnshop branches. Ensured alignment of mobile and branch journeys for consistent service delivery. International Claim Remittance (App) Enabled inbound remittance claims via 10+ partners under PeraHub and Palawan Pawnshop as an aggregator. Bills Payment & Load Expansion Onboarded billers and partners via API integrations, including ECPay, UnionBank of the Philippines, and BDO Unibank; expanded load services with DITO Telecommunity. OTC Loans & Insurance Disbursements Enabled branch disbursements with Home Credit Philippines and RAFI Microfinance. B2B Partner Ecosystem Track Led strategy, development, and launch of partner-driven financial services. Managed end-to-end product lifecycle, market research, and customer insights. Drove API integrations, partner onboarding, and cross-functional execution with Tech, Ops, Compliance, and Finance to ensure successful delivery and ecosystem growth.
Performance Face Senior Specialist Projects o B2B (Business-to-Business) Finished Goods Website – Advanced Ordering Feature o B2B (Business-to-Business) Spare Parts Website o B2B (Business-to-Business) Websites – Support Page & CRM Integration o Community Website Revamp o Brands Websites Revamp o Internal Ticketing Forms and CRM Integration o Digital Asset Management System Implementation Strategy o Lead requirements analysis and verification to ensure the project requirements are complete, concise, traceable and feasible to conform to the standards o Create requirement specifications according to approved templates using simple and clear business language and following business standards to ensure stakeholders will properly understand the contents of the document o Collect and analyze a project’s business requirements and communicate to project team to ensure all are agreed with the project scope o Support the implementation efforts by providing timely response to clarifications to prevent delays and blockers in the development process o Identify and define business processes and workflows, and perform research on new technologies and solutions adhering to “Plan-Do-Check-Adjust” (PDCA) cycle to formulate the best implementations and work standards o Provide training and guidance to business users to ensure that they know to utilize the features and systems that were implemented o Define and implement goals to meet SLA o Research, select, implement and maintain digital solutions to enable Customer self-services o Define, implement and measure OKRs, KPIs and Metrics systems to drive a performance-based organization o Create and update policies and guidelines to ensure governance and compliance o Create and deploy Leadership programs to train individuals into becoming Customer centric, innovative and inspiring leaders
LexisNexis Legal & Professional APAC Projects o Migration of Royalty Accounting HelpDesk from Emails to ServiceNow Internal Ticketing System o PeopleSoft ERP for Royalty Accounting (SME, UAT) o SOP Documentation and Maintenance Responsibilities o Prepare Royalty Timetable and coordinate with business partners, authors and publishers o Have a full understanding of all systems related to royalty accounting and participate in implementation of new applications, modules, systems upgrades and user acceptance testing. o Interpret and set up royalty contracts in the system, accurately and timely o Perform royalty related month end activities such as accrual, interface to GL and royalty related account reconciliations o Analyze and perform adjustments due to under/over accrual of royalties o Generate royalty statements as applicable o Facilitate royalty statement review with the editorials/publishers, address review comments and perform required adjustments o Coordinate with Editorials/Publishers for royalty statement distribution o Liaise with Accounts Payable Team for the timely and accurate royalty payment to authors. o Address royalty queries from authors o Liaising with business units, Business Controllers, Business partners, Operations. Take a proactive approach to developing new policies and procedures as needed to fit changing business needs. o Accountable for delivering efficient and effective operations of Royalties processes in scope to high quality standards that meet/ exceed key objectives and service levels. o Assist in designing, testing and documenting the new global royalty system as it expands into various regions/countries
LexisNexis Risk Solutions Projects o SOP Documentation and Maintenance Responsibilities o Accurate allocation of daily payments received by utilizing different tools in aiding research and posting. o Resolving of Unapplied payments by communicating with the customers or the collectors. o Timely respond to queries received in the mailbox. o Update of assigned process documents and monitoring of the completion of all process documents assigned to the team. o Processing of Incoming and Outgoing Intercompany payments. o Reconciliation of posted payments against bank statements. o Aiding in the processing of Dispute requests - which includes refunds, payment transfers, bad debt reversals, small balance reversals, and payment copies request - when necessary.
o Responsible for proposal of services to prospect clients with focus on cost proposals. o Preparation and processing of contracts with consideration on client requirements. o Adjustments on payroll and billing rates once new wage orders are released. o Responsible for four (4) other personnel in the Finance Department, composed of three (3) billing officers and a collector. o Assures accuracy of billing statements prepared by billing officers before submission. o Ensures the timeliness of submission of bills. o Billing and Statement of Accounts preparation o Ensures that monthly target collection quota is achieved. o Prepares check vouchers and monitors disbursements. o Coordinates with the accountant in providing data for VAT payments and input taxes. o Resolves issues on billings. o Reporting of collections and outstanding receivables.