Melissa Friday

Senior HR Business Partner at Zapier

Canada

About

Experience

  • Zapier (5 yrs)
    • Senior Global People Partner
      Mar 2022 - Present · 4 yrs 5 mos

      Partnering with Chief Product & Technology Officer, and executives in Product Development. Direct management of team providing HR support to Build managers and employees.

    • Global People Partner
      Aug 2021 - Feb 2022 · 7 mos

      - Partnering with Head of Engineering to support all People-related strategy, initiatives, and relations issues in Engineering - Driving cross-department initiatives with executives across Engineering, Product, and Product Design - Collaborating and advising on HR-related projects, policy rollouts, and initiatives across Zapier - HR Lead for policy, and people-related issues in Canada

  • Global HR Business Partner at Zendesk
    May 2019 - Jul 2021 · 2 yrs 3 mos

    - Partnering with SVP level executives in Product Development and Creative, with employees in the US, Canada, EMEA, and APAC - HR Lead for Canada - Dotted line management of local Office Manager - M&A People integration for Smooch

  • People & Culture Lead at Smooch.io
    Jan 2018 - May 2019 · 1 yr 5 mos

    (Acquired by Zendesk) - Head of HR, reporting directly to the CEO - Directly managing Office Manager - HR Management for employees in Montreal, UK and San Francisco, and management of office administration. - Creation and implementation of various HR programs (Onboarding, Performance Management, L&D Programs, Compensation Market Review) - M&A due diligence

  • Unbounce (2 yrs 5 mos)
    • HR Business Partner
      Sep 2016 - Oct 2017 · 1 yr 2 mos

      Providing all aspects of HR, wider talent and recruitment support, and advisory for Unbounce's Customer Success and Sales teams in Vancouver, Montreal, and Berlin. Projects: • set up of HR needs for newly opened Berlin entity including recruitment, payroll systems, policies and agreements, and ongoing employee relations • revision of employee onboarding program • complete policy review and revisions

    • HR Administrator
      Jun 2015 - Aug 2016 · 1 yr 3 mos

      Support administrative needs of People & Culture team at Unbounce in Vancouver, BC and Montreal, QC, including recruitment, benefits administration, onboarding, compensation and various other areas. Ownership of Unbounce's HRIS (BambooHR) and ATS (Resumator/Jazz). Projects: • creation of Job Family Matrix for People & Culture Department • overseeing of monthly orientation, and new hire experience • implementation of ATS