Greater Chicago Area
An accomplished project management professional, committed to life long learning, with experience driving product adoption and developing education and training programs to reach customer goals.
Guided onboarding as the first point of contact for new customers, supporting 20-40 customers at one time. Led 1-1 trainings with customers Drove adoption by project managing the onboarding experience with 76% of customers onboarded in 60 days or less Developed and refined the onboarding process including SOPs, tracking methods, slide decks, and email templates Designed solutions and timelines for “failure to launch” customers who underutilized the platform Partnered closely with Customer Success, Account Management, and Team Leads to ensure alignment on training and strategy
Plan and manage all aspects of annual conference education for over 1,000 attendees Create eLearning courses, podcasts, webcasts, and webinars working with subject-matter experts and designers to appeal to a variety of different learners Manage the Learning Management System for AHRMM including a transition to a new platform in 2020 Record and edit videos and audio to be released as podcasts/webcasts Manage webinar schedule including registration, platform, communication, and troubleshooting Produce a webinar schedule by running the platform, setting-up registration, and working with speakers
Developed and created concise schedule of academic courses and managed the day-to-day operations of the department Spearheaded multiple programs including new student orientation, student recitals, and graduate testing Administered rental events of 20-200 attendees with coordination of security, A/V, catering, and set-up. Single-handedly developed a client list and increased revenues for the department Managed facilities, instruments, and equipment for the department including repairs, rentals, and organization of space Hired and supervised a team of 10 student workers with positions as office assistants, computer lab monitors, and event assistants