Drums, Pennsylvania, United States
Human Resources professional with more than 20 years of experience partnering with leadership teams to align people strategy with business performance. My approach combines practical problem-solving with strong employee relations expertise to help leaders navigate complex workforce challenges. In my current role as Human Resources Manager with Esquire Deposition Solutions, I support leadership across multiple divisions, advising on employee relations, workforce planning, compliance, and leadership development. I regularly partner with executives and managers to resolve complex employee matters, strengthen accountability, and improve operational consistency. Previously, as an HR Business Partner with Newfold Digital, I worked with U.S. and international teams to strengthen engagement, streamline onboarding processes, and develop leaders through targeted coaching and training programs. Key areas of focus include: • Employee Relations & Investigations • Leadership Development • Workforce Planning • HR Compliance & Risk Mitigation • Organizational Change • HR Process Improvement & Technology I believe HR belongs at the executive table, shaping both culture and performance. I’m seeking a senior leadership role where I can help organizations navigate growth, elevate leaders, and turn human capital strategy into a competitive edge. I’m always open to connecting with HR leaders and recruiters who are building strong leadership cultures and practical people strategies.
Human Resources Manager supporting executive leadership across Sales, Operations, and Production divisions. Partner with leaders on employee relations, workforce planning, compliance, and leadership development for a multi-state workforce. • Responsible for implementing human resources policies and programs, managing employee relations and development, and partnering with business leaders and employees to ensure priorities are aligned with corporate objectives and legal requirements. • Plans, manages, and administers various human resources programs, such as recruiting, employee relations, compliance, benefits, and performance management. • Assists with researching, developing, writing, and updating, policies, procedures, methods, and guidelines. • Implements HR policies and programs as required by the business needs of the Company. • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention. • Participates in the creation of organizational and employee development programs. • Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.
Operations leader managing teams of 100+ employees across customer service and sales functions. Responsible for workforce performance, leadership development, and operational execution while consistently meeting service and quality standards. • Partnered with executive leaders to conduct operations analysis, needs assessment and process mapping to optimize departmental structures and leadership • Tested and brought to production Workday project implementation that included all processes within Workday, from onboarding through full employee life-cycle tasks. • Collaborated with Compensation leaders to complete a company-wide job-matching project that resulted in greater efficiency when defining job categories • Partnered with the HR Business Partner to provide HR Services for the IT and Sales organizations across our portfolio of brands and global locations. • Collaborated with managers to identify and address employee relations issues. • Advocated for staff members, helping to identify and resolve conflicts. • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
• Partnered with Sales and Customer Service executives to realign workflows with changing business demand by evaluating processes to improve efficiency and reduce costs • Provided ongoing training to address staff needs • Interviewed applicants, recommended individuals for hiring, and evaluated staff performance • Created a training manual for all employees to use as a reference guide • Identified and corrected performance and employee conflict to reduce the impact on business operations. • Coached and mentored staff members through constructive feedback to develop long-term career goals. • Monitored metrics and developed actionable insights to improve efficiency and performance. • Led regular customer service meetings to review progress identify challenges and provide feedback.
• Responsible for the start-up and transition of a brand new Inside Sales team, including recruiting, hiring, team building, and training. • Played an instrumental role in the expansion on the Inside Sales Department of Network Solutions for the first time in the Hazleton Call Center. • Delivered over 2.1 million dollars in the first year of the team’s creation, by driving sales through, propelling the store to improve ranking from #32 in the territory to #5 by 2008. • Transitioned the Inbound Sales Team to handle Outbound Sales calls, by managing several Outbound Campaigns and leveraging Lead Distribution through the Salesforce application. • Assisted in the training and implementation of Salesforce. A new application to the Inside Sales Team, and contributed to significant improvements in usage and functionality of the reporting tools available within the application. • Exemplified the second-to-none customer service delivery for which Network Solutions is a five-time JD Powers nominated company. • Earned 10 “Certificates of Excellence” for providing exemplary Team Sales and Service across metrics that included Sales Excellence, Quality Assurance, and Attendance.
- Successfully managed and maintained a sales pipeline in order to exceed monthly sales quota. - Demonstrated ability to successfully drive branch growth by maintaining account relationships with these clients on a monthly basis. - Contacted, on a daily basis, a portfolio of collection accounts, and made arrangements for payment to satisfy delinquent accounts, while maintaining an upstanding business relationship with the client.
- Informed prospective and existing customers of Wells Fargo Financial programs, rates, policies, underwriting requirements, and loan procedures. - Developed relationships with retail store professionals, appraisers, and other business referral sources. - Maintained an understanding of real estate appraisals, title reports, and real estate transactions. - - - Managed and maintained a portfolio of collection accounts. - Analyzed detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk. - Ensured loan compliance and/or regulatory standards and policies.