Melissa Morrison

Claims Operations Team Leader specialising in Cross Border claims at Motor Insurers' Bureau (MIB)

United Kingdom

About

With over nine years at the Motor Insurers' Bureau, my journey from Personal Injury Claims Handler to my current role as Claims Operations Team Leader has honed my expertise in claims management and team leadership. At MIB, we're committed to efficiently processing claims and providing justice to those affected by uninsured driving. My ability to streamline operations and lead by example aligns with our mission of service and integrity. The teams I've guided have consistently improved our claims handling processes, and together, we're dedicated to maintaining the highest standards in our field.

Experience

  • Motor Insurers'​ Bureau (MIB) ()
    • Claims Operations Team Leader
      Jan 2024 - Present · 2 yrs 7 mos

    • Deputy Claims Operations Team Leader
      Oct 2018 - Jan 2024 · 5 yrs 4 mos

    • Personal Injury Claims Handler
      Sep 2015 - Oct 2018 · 3 yrs 2 mos

  • Personal Injury Claims Handler at Broadspire
    Aug 2010 - Sep 2015 · 5 yrs 2 mos

  • PD Claims Handler at CLM Fleet Management
    Oct 2001 - Aug 2010 · 8 yrs 11 mos