Melissa Looney, LCR CCR CDR CER CET

Strategic Operations Leader | Driving Process Improvement & Team Growth in Legal Services

Maryville, Tennessee, United States

About

I’m a strategic operations leader with a background in court reporting and transcription services, known for streamlining complex workflows, leading high-performing teams, and navigating change with clarity and purpose. As co-founder and former president of Superior Reporting, I built a multi-state firm from the ground up, guiding it through evolving industry demands. Along the way, I championed digital transformation, developed scalable systems, and prioritized both quality and people. Now in a new chapter, I’m focused on bringing that same energy and experience to support internal growth, process improvement, and team development in a new environment. I believe that strong systems create better service and that even in slower seasons, there’s opportunity to reimagine, regroup, and get stronger.

Experience

  • Operations Manager - Nashville at Esquire Deposition Solutions, LLC
    Jul 2025 - Present · 1 yr

  • Owner at Superior Reporting Services LLC
    Apr 2022 - Jun 2025 · 3 yrs 3 mos

    Remote Deposition Reporting and Transcription Service

  • Director of Legal Operations at Opti-Script, Inc.
    Oct 2019 - Apr 2022 · 2 yrs 7 mos

  • Self Employed at Melissa Looney Transcripts
    Jan 2008 - Oct 2019 · 11 yrs 10 mos

  • Certified Legal Transcriptionist at Hunt Reporting Company
    May 2012 - Jan 2018 · 5 yrs 9 mos