Australia
Strategic and dynamic Lead of Business Analysis and Product Delivery with extensive experience across Banking and Financial Services, driving the successful delivery of large-scale, complex, and high-value initiatives spanning Wealth Management, Institutional Banking, and Business Banking. I combine analytical acumen with deep domain expertise to transform data-driven insights into actionable strategies that strengthen product design, development, and performance. My work bridges business strategy, technology enablement, and customer value, ensuring every solution delivers measurable impact. Recognised for leadership, collaboration, and stakeholder engagement, I work effectively with cross-functional and offshore teams to prioritize features, optimize delivery, and achieve outcomes that exceed business goals and elevate customer experience.
Institutional Banking & Markets
Institutional Banking & Markets
• Digital Business Transformation, digitizing and streamlining core functionalities for Adviser Online, a new digital platform for the Macquarie Wealth and Cash businesses and aligned advisers. • Enhanced the Adviser Online portal with a client-centric navigation design, greatly improved performance and user experience. • Delivered an instant and tailored view of client-managed assets on the Funds Under Management (FUM) dashboard by leveraging advanced data analytics for precision, and also provided a seamless and efficient user experience on a secure and scalable infrastructure by utilising the Consumer Intelligence Engine, a customer data platform powered by Google Cloud (GCP) technologies. • Wrap Evolution Program, enhanced the Adviser Online platform by launching 10 new Investment (IDPS) and Superannuation Wrap products, along with end-to-end digital and reporting capabilities for intermediaries and clients. • Institutional Client Migration, successfully migrated client books from two key institutional partners onto the Macquarie Wrap Platform.
• SME and key contact person in contributing to the E2E implementation for Platform wide projects including entitlements / user assess management, system upgrade, data migration, and new product development, which involved documenting scope, requirements and test plan, coordinating schedule across multiple scrum teams, , managing stakeholders, and assessing and analysing cross team business functions. • E2E management of projects within the Wealth and Cash businesses, from business requirements interpretation and test case creation, through to user acceptance testing and production implementation.
• Investigation and resolution of issues raised for Macquarie’s Wrap / Wealth platform including online trading or transacting issues. • System analysis, documentation and testing (BAT / PVT) to ensure changes delivered to the standards and governance required in production.