Greater Kuala Lumpur
Excellent communication, stress and data analytics skills Heavy user of social media, familiar with content preferences and platform mechanisms, good at creative content planning Two years of HR related experience, with a systematic understanding of the HR industry Proficient in using office software and drawing software to adapt to high-intensity work
1. Responsible for TikTok Shop Malaysia GPMB (Fresh, Maternal and Infant, Pet) category 10 + Mini Super Brand Day event planning and execution , including collecting AM design requirements, coordinating designers to produce multi-touchpoint resource bits such as activity main vision, H5 page, information flow card, search banner, etc., and complete system configuration to ensure the smooth launch of the event; 2. Design multiple other event visuals and posters of business event data results (sales, visitors, conversions, etc.), and support the team and merchants for effect analysis through data lake visualization; 3. Regularly update the team's monthly activity calendar, and track activity performance in combination with merchant sales, visitors, views and other data to provide data reference for subsequent quotas; 4. Analyze key merchant operation indicators, output data reports , support AM to formulate optimization strategies, improve merchant operation efficiency and activity participation; Assist in sorting out and optimizing the standard operating procedures for merchant group management, including violation complaints, event registration process, new policy promotion, daily question answers, and new merchant entry manuals, covering merchant groups managed by multiple account managers; 5. Participate in the merchant store analysis project, track the quarterly business performance of small brands, independently complete data analytics, collation of business review materials and optimization of recommended output; 6. Participate in business visits and factory visits, analyze the entire supply chain and product operation process, and make improvement suggestions based on field data.
Track 1: Content Marketing & Social Media Operations (Flight + Hotel Business Unit) Independently managed a RED (Xiaohongshu) account, creating original lifestyle and travel content to promote Trip.com’s flight + hotel offerings; achieved over 30K likes/saves and 300+ new followers within one month; Ghostwrote RED posts for user-generated accounts, producing high-quality content such as budget-friendly travel guides, hotel reviews, and destination recommendations; Supported PR efforts by reaching out to RED influencers (KOLs), assisting in collaboration negotiations and promotional campaign execution; Conducted performance reviews and continuously optimized content direction and structure to improve visibility, engagement, and conversion rates. Track 2: Livestream Operations (WeChat Channels – Trip.com “Old Friends Club” Project) Acted as the primary host on WeChat Channels, presenting and promoting travel products such as tour packages and hotel bundles; Independently executed the full livestream workflow, including scriptwriting, product uploading, and live product presentation; Gained hands-on experience in private-domain livestream strategy, enhancing viewer engagement and driving product conversion through effective storytelling.
1. Full-Cycle In-House Technical Recruiting: Full cycle recruiting from sourcing leads, conducting interviews, and placing candidates. Utilize boolean searches across various channels including Linkedin Recruire, HireEZ, ByteDance Talent Pool. 2. Recruitment channel operations: be responsible for managing, ensuring that the most reasonable and effective channels are used to explore talents; timely investigate the emerging recruitment channels, evaluate the feasibility of cooperation, and broaden recruitment channels. 3. Results and Achievements： Responsible for positions across front-end, back-end, algorithms, testing, data science, IT support, and PM, managing over 50 roles, daily contact with 100+ candidates globally and conducting 7+ interviews weekly. Completed a total of 190+ first-round interviews and 40+ final technical interviews. Delivered 20 offers, with 12 candidates successfully onboarded. Ranked Top 1 in the number of offers extended within the TT-GPRD Singapore team from January to September 2024.
1. Background Check Operations: Manage the full background check process, follow up on daily orders, handle special risk cases. Manage and evaluate suppliers through sample surveys and quality scoring, completing assessments and special case resolutions. 2. Headhunting Operations: Onboard ~10 new headhunting companies and manage ~100+ suppliers, maintaining stable cooperation and addressing talent gaps. Optimize processes, align suppliers with business needs, and update evaluation criteria. 3. Recruitment Channel Operations: Oversee platforms like Liepin, BOSS, and Maimai, allocate resources, monitor usage, and resolve issues with channel managers. 4. Other Responsibilities: Conduct data analysis for background checks, headhunting. Manage monthly expenses and support recruitment operations, including travel reimbursements for off-site candidates.
1. Recruitment Configuration: Responsible for recruitment in warehousing, distribution, and operations to meet business expansion needs. Onboard 10+ talents and recruit 100+ employees monthly, focusing on bulk blue-collar hiring, ad posting, resume screening, and candidate communication. Develop recruitment channels, manage recruitment groups, and provide timely job updates and responses. 2. Labor Relations Management: Handle employee lifecycle management for thousands of employees, including delivery, transfers, and attendance. Monitor business unit staffing, track cost efficiency, and support organizational structure optimization. 3. Training and Development: Implement HR systems across departments, ensuring feedback and continuous improvement. Organize onboarding, corporate culture training, and other cultural activities.