Rockport, Texas, United States
Senior executive with 30+ years of global experience leading enterprise account management, sales growth, and strategic client partnerships across Fortune 100–500 organizations. I specialize in driving revenue expansion, increasing wallet share, and aligning complex global delivery models to client business strategy. I am recognized as a trusted advisor to C suite and senior leaders, partnering with clients to solve business critical challenges through AI enabled customer experience, automation, analytics, and digital transformation. My focus is not technology for technology’s sake—but translating emerging capabilities into measurable outcomes, including improved CX, operational efficiency, margin expansion, and scalable growth. Throughout my career, I have led: • Global, high value client portfolios with full P&L accountability • Executive level governance, account planning, and long-range growth strategies • Large scale contract negotiations and commercial expansion • Cross functional teams delivering transformation at enterprise scale Today, I work closely with clients to identify and deploy AI and automation solutions that modernize operations, enhance decision making, and position organizations for long term success—while ensuring responsible adoption and effective change management. My leadership style is outcome driven, pragmatic, and partnership focused. I thrive in complex environments that require strategic thinking, decisive execution, and strong executive relationships. Core areas of focus: AI Enabled CX & Automation | Global Account Management | Revenue Growth | Executive Client Partnership | Digital Transformation | P&L Leadership | Global Delivery Models
• Accountable for the day to day operations and performance profitability • Responsible and actively oversee a large-scale operation; to include; recruiting, talent retention, training, quality, workforce management, reporting, process management, system applications and contract management • Continuously driving process improvements to attain program targets and profitability through in-depth data analysis • Oversee all company financials and P&L targets • Audit and approved client invoices, ensuring compliance with contract and client purchase orders; manages, audits, and approves bonus/commission/incentive programs
•Ability to motivate individuals with excellent communication skills, incredible relationship-building abilities, and a natural talent to lead •Managing Sales Professionals, including motivating Sales Teams to become highly productive in a professional environment •Coach and mentor the Sales Counselors to manage leads and train the team on customer service and satisfaction, prospecting, product knowledge, sales presentations, closing skills, product/service pricing, terms, paperwork, and interpreting sales guidelines •Help prepare yearly sales quotas and ensure that quotas are achieved •Recruit and hire Sales Counselors •Provide Sales Counselors with proper training regarding sales techniques, legal requirements, and company products, policies, and procedures •Review and evaluate the Sales Team’s performance •Attain monthly revenue quota
*Responsible for the development of all strategic partner relationships with companies in adjacent industries in effort to provide incremental value to existing and new customers. *Responsible for a monthly revenue quota. *SOCAP Member
• Analyzes feedback and performance data to measure, identify and eliminate performance gaps. • Provides leadership for site management staff, including goal setting, evaluation, audit and operational support. * Audits and approves client invoices, ensuring compliance with contract and client purchase orders; manages, audits, and approves bonus/commission/incentive programs. • Monitor and track compliance requirements and dashboards to ensure client service level agreements and requirements are met. • Enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. * Responsible for managing multiple development projects from initiation through delivery. This includes management of specific activities related to projects within given constraints of scope, schedule, budget and quality through the duration of the project. • Responsible for processes and methods of project management – provide structure, focus, flexibility and control to support significant investments to outstanding results, on time and within budget. • Develop and implement strategic plans in order to proactively enhance the Company's ability to meet future needs of existing and new client's.