Melissa Goldstein

Vice President, Customer Success Center of Excellence | Mastercard Services

San Francisco, California, United States

About

Passionate about data-driven problem solving with the ability to persuade decision makers and win confidence. Empathetic leader committed to process optimization and GTM operations while building strong teams and developing talent in global roles. Seasoned client relationship manager with 10+ years of experience in retail, restaurants, CPG, and telco industries. Known for taking on “big and complicated” challenges, developing a strategy, managing stakeholders, and executing to deliver strong quantifiable results.

Experience

  • Mastercard (11 yrs 2 mos)
    • Vice President of Customer Success
      Sep 2024 - Present · 1 yr 10 mos

    • Vice President, Insights & Enablement
      Apr 2020 - Sep 2024 · 4 yrs 6 mos

    • Principal, Advisors Client Services
      May 2015 - Apr 2020 · 5 yrs

  • Chief Member at Chief
    Feb 2023 - Present · 3 yrs 5 mos

  • Vice President at Applied Predictive Technologies
    Aug 2011 - Dec 2018 · 7 yrs 5 mos

  • Senior Research Associate at The Brattle Group
    Jun 2006 - Jul 2009 · 3 yrs 2 mos